Rising Star

Safari and Deezer Memory Problem

Forum|Forum|3 years ago
January 13, 2023
17 replies
340 views

Deezer Desktop (Mac version) has not worked on my iMac for over a year. Listening to Deezer via web browsers has also been problematic, except for Safari browser… until two days ago. Everything was working fine, but now when I try to listen to Deezer in Safari, this message appears in the browser: ‘This Webpage is using Significant Memory in Safari.’ Seconds after this message appears, Safari quits. This ‘memory’ warning does not appear when I am using any other website - including streaming sites. It seems to be exclusive to Deezer. No amount of online tips to solve the problem, work. Can someone help, please?

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comedon

Guitar Hero

I’ve asked a friend to do a test on his MacBook Air 16Go - Ventura - Safari 16 (vs my config iMac - Catalina - Safari 13). He got the same problem.

On the other hand, I test the site with Firefox : it works fine.

It’s clearly a Safari-Deezer issue.

Considering there’s very posts in this issue, my conclusion is nobody use his computer to listen to music any more : /

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RetrospectiveAuthor

Rising Star

I have received a reply from Deezer Support.

The Customer Care Agent asked me to do the following:

Clear Safari Preferences and empty the cache. I had already done this, but it didn’t solve the problem. It was also suggested that I go into the Mac’s System Preferences > Security & privacy > Accessibility > Deezer > Allow Deezer. I have ‘Allowed Deezer’ in these Preferences, yet the problem with Safari still exists. I have responded to Deezer Support, and I await their further reply.

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comedon

Guitar Hero

No reply from the French Deezer support on my side.

I empty the cache => no change

Considering the second point, I didn’t use the Deezer StandAlone application. Deezer is not listed in my Accessibility section.

Today the problem remains the same.

But strangely, considering the way this post goes, it doesn’t seem to embarrass many people.

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RetrospectiveAuthor

Rising Star

I have had a further response from Deezer and, as requested, have made a video

recording of the Deezer/Safari problem. This time the ‘memory warning’ message appears

at 4 minutes into using Deezer.

Comedon, regarding the Deezer standalone/desktop application: I have this on my

computer, but it hasn’t worked properly for just over a year.

The Deezer problem, as you have found out, does not happen in Firefox. I do use Firefox as my

main browser, and I use Safari only for Deezer, and other music streaming services.

C

comedon

Guitar Hero

The problem is solved in France (for me and the others). The site must have been updated cos no specific action from us.

C

comedon

Guitar Hero

I wrote the problem was solved.

In a way it’s true : the memory no longer go wild.

On the other hand, I got few lines in the monitor labeled as “Safari cache” for near one Go. Lines that out-lived when i close my broswer. I had to use the clear cache function to get ride of it.

R

RetrospectiveAuthor

Rising Star

Yes, it would seem that the problem has gone away and all is now working well with Deezer in Safari.

Deezer Support sent me a further email claiming the problem must be with my computer’s memory! I know this not to be the case. Anyway, all working well now, so thanks for your messages Comedon, and thanks to you too, Superschlumpf for your help.

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