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Answered

player notification. Error: Unknown Error


Playing Deezer using the Bluos App. Heres whats been happening for the ladt 2 weeks.

Stops  playing after every 4 - 5 songs.

An error message appears.

Click OK. Error message disappears.

Press play. Error message returns.

Click OK. Error message disappears.

Keep doing that until starts playing again.

4 - 5 songs later, it stops again.

Here's the screen shot. 

Please fix.

 

Best answer by The Dude69

Jaime.Deezer wrote:

Hi, our devs have informed us that the problem has been fixed now.
Thanks for your patience :)

 

Thank you devs and thank you Jaime

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23 replies

  • 8 replies
  • March 16, 2025

I have started seeing the same also with my BluOS device. The error code number is related to the track you are playing. 
 

Similar thing happened in the past. That was due to Deezer API changes. Deezer developers: is this again due to a change with the API?


  • Tiny Dancer
  • 0 replies
  • March 20, 2025

Deezer playback on the BluOS app has been reliable for the past two weeks, stopping after every 4โ€“5 songs and showing an error message repeatedly.


  • Tiny Dancer
  • 8 replies
  • March 24, 2025

Same thing over here.

Please, please fix.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5190 replies
  • March 25, 2025

Hello, I have informed our devs and as soon as I hear back from them Iโ€™ll update you all.
Thanks for your patience :)


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5190 replies
  • March 25, 2025

โ€‹@solman โ€‹@PWE โ€‹@The Dude69 โ€‹@elbertdue Our devs have made some changes and asked if you could logout from the BluOs app and Deezer app, then login again and check if the problem persists?
Thanks for your help


  • Tiny Dancer
  • 8 replies
  • March 25, 2025

The problem persists. :(


  • Tiny Dancer
  • 1 reply
  • March 25, 2025

Nothing changed, problem is still there. 


  • Author
  • Runaway Baby
  • 9 replies
  • March 26, 2025

Not fixed. Now worse. Got the error after playing just 2 tracks. And now it won't play that track at all. Have to skip to the next track.


  • Tiny Dancer
  • 2 replies
  • March 26, 2025

Same problem. Unknown error with songs that used to play without problem. Logged out. Restarted. Nothing helps. Problem persists.


  • Tiny Dancer
  • 1 reply
  • March 26, 2025

Same problem with my Powernode. Still not resolved by 2:30 PM GMT+1. It's very annoying.

 

 


  • Tiny Dancer
  • 4 replies
  • March 26, 2025

What a joke. Deezer screwed up Squeezebox integration a while back, I forget the exact issue but it was their Devs, so I moved to BluOSโ€ฆ. And now again here! Morale of the story, move to another streaming provider.


  • Tiny Dancer
  • 3 replies
  • March 28, 2025

Leave Deezer and use Spotify ? Also issue with Bluos. Unknown error. When will it be solved ?


  • Tiny Dancer
  • 4 replies
  • March 28, 2025
gniak1 wrote:

Leave Deezer and use Spotify ? Also issue with Bluos. Unknown error. When will it be solved ?

Actually I just started a free trial with Tidal, currently enjoying Tidal Connect to my 2i and M66. Much better than using Deezer inside BluOS, should have done it a while back! Just need to transfer over my favourites etc and then pull the plug fully on Deezer.


  • Tiny Dancer
  • 1 reply
  • March 28, 2025

Same problem here. very annoying. i had sonos first and never had any problems there. i wanted bluesound for better sound quality but the bluos app with Deezer is worthless. I think this needs to be resolved quickly otherwise Deezer will lose customers. 


  • Tiny Dancer
  • 3 replies
  • March 28, 2025

Thanks for the advice. Tidal Connect is working perfectly with a best HiFi sound. I transfer my playlists with Soundiiz. After I will leave Deezer.


  • Tiny Dancer
  • 8 replies
  • March 29, 2025

Any news yet? Deezer is my favourite and I donโ€™t want to leave, but if this isnโ€™t fixed I have naturally no choice.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5190 replies
  • March 30, 2025

Our team is in contact with BluOs devs and investigations are in progress in order to find a fix.
Thanks for your patience


  • Runaway Baby
  • 2 replies
  • March 30, 2025

This seems to be a recurring issue. I've been experiencing this again the last few weeks on my NAD C388 with BluOS module.

Some while ago I thought I got it fixed by going through all my Unifi setup (e.g. multicast) and dns adblocking stuff, but after seeing this it sounds like misaligned BluOS firmware vs Deezer API. So it wasn't my network after all, as other stuff was working flawlessly already.

I hope it can be fixed, because recently it has become a very suboptimal experience, like 70% failure rate.


  • Tiny Dancer
  • 8 replies
  • March 30, 2025

Thank you Jaime. Deeper integration with Bluesound would be great. This is what other competitors do. 


  • Tiny Dancer
  • 2 replies
  • March 31, 2025

Something HAS been fixed today. Two songs I used to get โ€œunknown errorโ€ lately are now playing just fine. I use Node 2i with BlueOS 4.8.21.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5190 replies
  • March 31, 2025

Hi, our devs have informed us that the problem has been fixed now.
Thanks for your patience :)


  • Tiny Dancer
  • 8 replies
  • Answer
  • March 31, 2025
Jaime.Deezer wrote:

Hi, our devs have informed us that the problem has been fixed now.
Thanks for your patience :)

 

Thank you devs and thank you Jaime


  • 8 replies
  • April 1, 2025

โ€‹@Jaime.Deezer yes seeing the same happy story here also. All tracks working today!! Send love to the devs. Thank you from Finland. 


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