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Answered

Is anyone getting "An error occured" on desktop?

N
Runaway Baby
  • Nvz
  • Runaway Baby

I try to view an artists’ page but I get the error every time, both on desktop and webviewer.

Best answer by aiydan blue

ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

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    Rob Igo
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    Freezer
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      Rob Igo
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      Feliips
    • Freezer
      Freezer
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      Nina Nebo
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      Gatis Marusens
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    9 replies

    Yula
    Moderator
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    • Yula
    • Moderator
    • 3225 replies
    • April 5, 2023

    Can you send me the link of this artist page, please, @Nvz? 

    (She/her) add your pronouns to your signature!
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      lordgeoffery
    A
    Tiny Dancer
    • aiydan blue
    • Tiny Dancer
    • 2 replies
    • April 6, 2023

    i have this problem too...all artist ave the same error

    L
    1 person likes this
    • L
      lordgeoffery
    L
    Tiny Dancer

    This 100%. I can view the artist page at all. It’s been like this for about a week now. Android version works fine, but not PC.  I’ve tried Firefox, chrome, even the Deezer app doesn’t work. It just shows this: Error An error occurred, please try again later.

    I’ve tried clearing cache, all those browsers, restarting computer, PC deezer app. Restarting my modem. Used a vpn, turned off the vpn and it still happens.  It’s just my windows 11 maybe? Damn its so annoying. Im going to have to cancel if it doesn't work :(… and I love deezer

    A
    Tiny Dancer
    • aiydan blue
    • Tiny Dancer
    • 2 replies
    • Answer
    • April 6, 2023

    ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

    L
    E
    2 people like this
    • L
      lordgeoffery
    • E
      EugeneSeleznev
    L
    Tiny Dancer

    .

    L
    Tiny Dancer
    aiydan blue wrote:

    ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

    This worked. I just set the vpn to my time zone and it worked. Thanks for the update!

    C
    Tiny Dancer

    I am getting this:

    I have the correct date, time etc on my desktop, I have cleared the cache, I don’t have Chrome on my desktop, I have gone through the whole rigmarole of shutting down, rebooting etc and frankly this is starting to annoy me now.  I ‘ve had Deezer for years and this is the first time something like this has happened.  Anyone got any ideas please?

    Yula
    Moderator
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    • Yula
    • Moderator
    • 3225 replies
    • May 16, 2023

    Hey @Carnivorous Rhubarb yes unfortunately this can happen, if you have checked everything else I would suggest reinstalling the app, even a couple of times until the error message stop appearing! 😣

    (She/her) add your pronouns to your signature!
    C
    1 person likes this
    • C
      Carnivorous Rhubarb
    C
    Tiny Dancer
    Yula wrote:

    Hey @Carnivorous Rhubarb yes unfortunately this can happen, if you have checked everything else I would suggest reinstalling the app, even a couple of times until the error message stop appearing! 😣

    Hi Yula, Thank you for the response, I will try doing all of that and see what happens 😊

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