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One Hit Wonder
March 29, 2025
Answered

Google assistant - Something went wrong asking for albums or artists

  • March 29, 2025
  • 12 replies
  • 181 views

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread.

This has always worked 100% fine for me until maybe 2 weeks ago. No changes made.

Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account.

 

--

 

OK google play “Artist” - Sorry something went wrong….

OK google play some songs by the band “Artist” - Sorry something went wrong…

OK google play “Album: by “Artist” - Sorry something went wrong…

OK google play my flow - works 100% fine and is playing content relevant to me.

 

Also this is not a case of google not understanding what I ask for… as for example if I ask 

     “ok Google play the latest album by “Artist” on deezer” 

The speaker first says

     “Playing “Album ABC” on deezer”

then I get - “Sorry something went wrong.”

 

So it seems to be the API call from Google to Deezer.

 

I have tried reconnecting multiple times. it is doing this from speakers in my house and also from my phone. I am in the UK

 

--

 

Does anyone have any ideas and/or a fix? Thanks in advance.

Best answer by Jaime.Deezer

Hi, this is a known issue and our devs have reached out to Google in order to investigate and find a fix for the problem.
Thanks for your patience and apologies for the inconvenience

12 replies

Hitmaker
April 1, 2025

Same issue. Also in the UK. Started a few days ago, maybe a week or so.

Paul_eAuthor
One Hit Wonder
April 1, 2025

See this thread too

 

 

Hitmaker
April 1, 2025

See this thread too

 

 

Thank you!

Roadie
April 2, 2025

Same issue here. DEEZER fix this issue asap, or lots of people, like me, will cancel their subscription and go to other streaming services (Spotify, YouTube music).…

Jaime.Deezer
Community Manager
Community Manager
April 2, 2025

Hi, this is a known issue and our devs have reached out to Google in order to investigate and find a fix for the problem.
Thanks for your patience and apologies for the inconvenience

Guitar Hero
April 8, 2025

Same issue. This functionality is why I pay for my subscription! :< It was working fine until just a couple of weeks back. Have heard no report of it from Deezer until I found this thread on Google. 

Roadie
April 8, 2025

Any update? I’m putting my subscription on hold until this is fixed.

Guitar Hero
April 8, 2025

I've just cancelled too. Really pretty unhappy they didn't communicate

Alfredo.Deezer
Community Manager
Community Manager
April 8, 2025

Hi ​@NessaC ​@micheledm 👋 

The issue has been already identified by our devs and it’s currently being fixed 👍 

Thank you for your patience 🙏 

Guitar Hero
April 12, 2025

Fixed for me and absolutely no communication we didn’t have to Google and be lucky enough to find 😂 others may wish to try again in case it’s fixed for you too.