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Error screen appears every time I enter album or author page.

  • 16 May 2023
  • 4 replies
  • 42 views

Hello Deezer community,

Since at least few weeks, every time I try to open the album or author’s page, the error screen appears. What can I try to do to troubleshoot this issue? Did you meet something similar? Is there any kind of log to investigate the problem?

Windows 10, Opera GX 98.0.4759.56, Deezer 5.30.540

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Best answer by Yula 18 May 2023, 14:42

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Hello @markzr37, if it’s something that is happening on the webpage, the only thing to do is clear cache and cookies of your browser. 

If it’s on the Desktop app, please reinstall it and let us know!

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Hello @markzr37, if it’s something that is happening on the webpage, the only thing to do is clear cache and cookies of your browser. 

If it’s on the Desktop app, please reinstall it and let us know!

I have tried this, and clearing cache/cookies didn’t solve it. Reinstalling the desktop app didn’t either.

Version desktop app is 5.30.540. I can see the artist and album information on the Android app, so that’s not the problem. But on both the website and the desktop app I get an error screen. @Yula 

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Reporting back.

After back and forth with support, multiple times clearing cache, cookies, temporary files and all other information from every browser I have, after uninstalling, clearing all files, and reinstalling, after using IOBit to uninstall Deezer and clean out the registry, no result.

 

I tried on the same WiFi network: phone did fine, both browser and desktop app refuse to show artist and album pages. If you experience the same, you’re out of luck and we’ll have to wait until someone at Deezer with technical knowledge contacts me to pinpoint the problem. But they’re not in a hurry apparently...

Hello @markzr37, if it’s something that is happening on the webpage, the only thing to do is clear cache and cookies of your browser. 

If it’s on the Desktop app, please reinstall it and let us know!

It’s been two weeks and somewhere in the middle the issue disappeared. I did not reinstall the app, or clear the cache. I can freely enter the author and album pages.
This way, we can count this as a solved case. :)