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Discharged music issue

  • 17 July 2023
  • 3 replies
  • 23 views

Discharged music sounds unstable (volume goes up and down) in PC desktop app. There´s no problem with no discharged songs.   

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Best answer by Leonídia.Deezer 20 July 2023, 16:53

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Userlevel 7
Badge +14

I don’t understand the meaning of “discharged” songs …. 

 Downloaded  music. Only in desktop app for Windows 11. In my cell phone I have no problems at all. 

Userlevel 7
Badge +5

Hi @Bernier, thanks for your message.
I just checked the Deezer account and everything seems to be normal on our system.
Make sure your Windows system is up to date.
After verifying the above information, uninstall the Deezer application, delete the temporary files (Windows button -> Look for “Delete temporary files” -> Remove files), turn off your computer for 1-2 minutes, then turn it on. o, reinstall the app and try again.
If you continue to experience problems, please provide the following details:
• Windows Version and Build ID (Settings -> System -> About -> Windows Specs)
• Screenshot of power saving options (Settings -> System -> Battery)
• Check which version of Deezer is installed
• Antivirus software you are using
• Audio, graphics adapter driver data and adapter name