Skip to main content
One Hit Wonder
FrobozzWiz
One Hit Wonder
April 6, 2022

[Desktop] BUG: App crashes when dragged to another monitor

  • April 6, 2022
  • 16 replies
  • 814 views

I have an issue with the Windows Desktop app but cannot find a place to report bugs, only features. So I am posting it here. If this is incorrect, then please let me know the proper process.

 

The bug is in two parts:

  1. The app does not remember which screen I had it on previously, so I have to move it to the correct screen everyday
  2. As soon as I drag the window to another screen it crashes (disappears, no error messages or anything)
    • at this point I have to open it again, move again & it crashes
    • Usually by now it opens on the other screen & I can finally maximize it

      16 replies

      Show previous replies
      Barendrecht
      Hitmaker
      Barendrecht
      March 1, 2023

      Hey @Barendrecht @jaldeez!

      Can you please send me the Windows version and the Deezer app version, please? And if possible a video of this issue. 🕵🏼

      Thank you.

      If you will follow me, i can send you a private message with that info.

      Yula
      Deezer Staff
      Yula
      Deezer Staff
      March 2, 2023

      Hello @Barendrecht if you prefer to have a private conversation our Costumer Service is always available here: 

      https://support.deezer.com/hc/en-gb/requests/new

      (She/her) add your pronouns to your signature!
      Barendrecht
      Hitmaker
      Barendrecht
      March 2, 2023

      Hello @Barendrecht if you prefer to have a private conversation our Costumer Service is always available here: 

      https://support.deezer.com/hc/en-gb/requests/new

      ????? I do not prefer to have a private conversation, he requests information from me.

      It's up to you guys. What do you want?

      Yula
      Deezer Staff
      Yula
      Deezer Staff
      March 6, 2023

      yes, you can attach the video as a comment here, but you asked to do it in a private message, that’s why I suggest to send an email to Costumer care. You can send me a DM if you want. 

      (She/her) add your pronouns to your signature!
      Roadie
      Bruno Vinicius
      Roadie
      August 17, 2023

      I’m having the same issue for a long time. My workaround is moving the window a little bit several times until it reachs the other screen.

      Thank you @germhaine for your workaround tip.

        Roadie
        JeffreyAsa
        Roadie
        September 28, 2023

        I have an issue with the Windows Desktop app but cannot find a place to report bugs, only features. So I am posting it here. If this is incorrect, then please let me know the proper process.

        The bug is in two parts:

        1. The app does not remember which screen I had it on previously, so I have to move it to the correct screen everyday kellie shanygne williams age
        2. As soon as I drag the window to another screen it crashes (disappears, no error messages or anything)
          • at this point I have to open it again, move again & it crashes
          • Usually by now it opens on the other screen & I can finally maximize it

        When I try to create a custom playlist and add new tracks, the app occasionally freezes and becomes unresponsive. This glitch disrupts the playlist creation process, making it frustrating to curate music seamlessly. It seems that the app's search function doesn't always display accurate results, which further complicates adding tracks to playlists. 

        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement