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alanj94
Guitar Hero
April 3, 2024
Answered

Deezer x Sonos - Unable to Browse Music

  • April 3, 2024
  • 18 replies
  • 291 views

As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums.

 

I was wondering if anyone else is still experiencing this issue and if they were able to fix it?

    Best answer by awesomemac

    As you can see, I don’t have any issues with the Sonos app S2 with Deezer:

     

     

    Perhaps you already tried this:

    -Remove Deezer from the Sonos app

    -If you go to the Sonos settings, are you able to reauthorize the Deezer account?

     

    18 replies

    Rising Star
    Stijnl
    Rising Star
    April 3, 2024

    Hi @alanj94 

    tried this yet? 👇

      Guitar Hero
      alanj94Author
      Guitar Hero
      April 3, 2024

      Yes I did see this suggestion in the forums before when I was searching, but unfortunately it did not work. Thank you for the reply though!

      awesomemac
      Superuser
      awesomemac
      Superuser
      April 3, 2024

      Hi @alanj94,

      I'm also using Deezer within the Sonos app S2. 

      I'm not experiencing any problems.

      Are you able to share a screenshot?

        Guitar Hero
        alanj94Author
        Guitar Hero
        April 6, 2024

        Yes, sorry for the delay, I will attach the screenshots from the mobile app and PC app.

          awesomemac
          Superuser
          awesomemacAnswer
          Superuser
          April 6, 2024

          As you can see, I don’t have any issues with the Sonos app S2 with Deezer:

           

           

          Perhaps you already tried this:

          -Remove Deezer from the Sonos app

          -If you go to the Sonos settings, are you able to reauthorize the Deezer account?

           

            Guitar Hero
            alanj94Author
            Guitar Hero
            April 16, 2024

            yes, I have tried that numerous times but am still getting the same errors, I made a support ticket and email about a week ago but am still waiting to hear back.

            awesomemac
            Superuser
            awesomemac
            Superuser
            April 16, 2024

            Did you send in a request to Deezer of Sonos?

              Guitar Hero
              alanj94Author
              Guitar Hero
              April 17, 2024

              Yes I did, they told me they were going to escalate this to their team and asked me to provide more details and screenshots but I haven’t heard back after sending that information.

              awesomemac
              Superuser
              awesomemac
              Superuser
              April 18, 2024

              There will be a new update coming soon from Sonos. Expected date May 7th 2024. 

              Sonos Update

                Guitar Hero
                Andrew Davidson
                Guitar Hero
                April 20, 2024

                I’m experiencing the exact same problem; I’ve deleted and reinstalled the apps; removed and readied the Service into Sonos, reauthorised the service and nothing. I can start something playing via Airplay and can use other services so this is definitely a Deezer issue. 
                 

                 

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