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Question

Deezer web doesn't open oin my country

  • August 26, 2026
  • 3 replies
  • 20 views

The website won't open in my browser, while the mobile app works perfectly fine. The service originally worked without any issues in my country, but stopped working a few months ago. This isn't just an issue on my end—my friends can't access the site either, even though they use different ISPs. I reached out to support, but haven't received any concrete answers for two months now. My subscription payments go through and I can use the mobile app, so I don't understand why the website and the web player still won't load.

P.S. I am currently using a VPN just to send this message.

3 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • August 27, 2026

Hi ​@Corvum flyes could you please confirm the country in order to investigate?
Thanks


  • Author
  • One Hit Wonder
  • August 28, 2026

Kazakhstan


GropplerZorn
Superuser
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  • Superuser
  • August 28, 2026

Hey there ​@Corvum flyes Some users have reported that the desktop website version can experience connection blocks on local networks like Kazakhtelecom or Beeline, while mobile applications often continue to function properly. If that’s the case, it might be on your end.

Here’s a conversation about it: