Deezer not working on Fitbit: unexpected error occurred

HI @FionaStander 

can I check that you have a paid (not free) account with Deezer? (e.g. premium).

Hi Rob

My teenager got it working for me! Loving it!!

Thank you

Kind regards

Fiona

Is this a known bug and is there a standard fix? I'm running into the same issue and I've tried everything I can think of - I get the screen saying an unexpected error occurred but the Fitbit still app seems to think it worked, so I can download the music onto the versa but can't open deezer to listen to it 😣

Hi @Hilary Elizabeth 

ok so the fitbit app is seeing your Deezer playlists, you’re selecting the ones you want to transfer, you can “force sync” (it’s an option in a submenu) and the playlists transfer?

do they show on the Deezer app on the watch, but then you try to play and get the unexpected error?  If I’m incorrect then please give more details step by step so we can pinpoint when the error occurs! :) 

After linking my Fitbit versa 2 to my premium Deezer account I get "uh oh an unexpected error has occurred". Wondering if there is a known fix for this issue.

A few days ago I bought a new FITBIT versa 2 with the Deezer app already installed, when I launch Deezer on my bracelet I get a message that the app is installed and go to the site www .fitbit.com / deezer and enter in my smartphone the Activation code. iOS phone Dezzer for Iphone but keeps telling me that the code is incorrect and that I do not have any device installed on Deezer itself. Although I can listen to music when running on my phone, but on Fitbit it constantly sends code and I cannot manage music on a smart watch.
I'm wrong somewhere, but I have no more patience or time

Best regards,

Misa Velimirovic

Hi there @Misa.Velimirovic 

Thank you for reaching out and for your patience. We're looking into a few Fitbit issues at the moment. In the meantime, could you try Rob's suggestions above?

Keep me posted, please 

Hi @Rudi 
 

I’m currently facing the same problem as @Sweetroxy63, and I did all the steps that rob suggested, as well as factory resetting my Versa 2. I still keep getting an error message on my Fitbit app. Kindly let me know if there is something else I can try.

Hi there @zoya 

Sorry to hear that. Have you looked for a firmware update in the meantime? This could be a bug, we're trying to get more info from our users. If you have the most recent firmware, could you please give us the version?