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Guitar Hero
Cynthia Steward
Guitar Hero
October 3, 2022
Answered

deezer not opening on fitbit app. says cannot verify subscription because wifi not connected

  • October 3, 2022
  • 41 replies
  • 1177 views

I have had Deezer for months and have had it paired to my Fitbit versa 3 for months. Yesterday it wouldn't let me open and told me could not verify subscription check WiFi connection. My connection is fine. I restarted . didn't work .I went so fast as to do a factory reset...still cannot get Deezer to work...I'm losing my mind!! HELP 

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Best answer by Alfredo.Deezer

Hello @Cynthia Steward @davedouce 

Have you tried to delete the app from your Fitbit and re install it again? Then to try to link your Deezer account to the app,

If so, can you share with us some pictures of the error message that you get to check it out, please?

Thanks :) 

41 replies

Show previous replies
Roadie
Eilish_o
Roadie
October 7, 2022

Giuseppe you're a genius!

I've been trying to fix this the past 2-3 days. I followed your instructions, unlinked Deezer and now it's working again.

Thanks so much! 

 

Eilish 

Guitar Hero
Jadenauto
Guitar Hero
October 7, 2022

THANK YOU.

Worked for me as well, really appreciate it.

Roadie
PC Surgeon
Roadie
October 8, 2022

Same issue here, but with a FB Sense. What has changed to break things liked this?

Roadie
Alleno2o
Roadie
October 8, 2022

Same here so annoying, having to gym with the phone rather than my watch. 

Guitar Hero
Jamal Qarooni
Guitar Hero
October 8, 2022

I had the same issue but I managed to solve it.


The key is to unlink your Fitbit watch app from your Deezer account and then link it again from the start.

 

When you tap on the Deezer voice inside “Media” in the Fitbit app “quickly”* tap on the upper-right three dots menu and select the “Unlink account” (or similar) voice. This will disconnect the app.

 

Now you can follow again the link Fitbit ↔ Deezer following the standard guide https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

 

When you have completed the steps in the guide you have to synchronize your playlists as they will never be there. After that, you can start listening to your music again.

 

I am not sure the issue will not appear again after a while (since I have just solved it) but, at least, we have a workaround.

 

Hope it helps,

Giuseppe

 

*: before the “Verification Required” popup is shown

How to unlink my fitbit versa2 from my deezer account 

    Guitar Hero
    Jamal Qarooni
    Guitar Hero
    October 8, 2022

    How to unlink my fitbit versa2 from my Deezer account 

    Roadie
    Alleno2o
    Roadie
    October 8, 2022

    I had the same issue but I managed to solve it.


    The key is to unlink your Fitbit watch app from your Deezer account and then link it again from the start.

     

    When you tap on the Deezer voice inside “Media” in the Fitbit app “quickly”* tap on the upper-right three dots menu and select the “Unlink account” (or similar) voice. This will disconnect the app.

     

    Now you can follow again the link Fitbit ↔ Deezer following the standard guide https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

     

    When you have completed the steps in the guide you have to synchronize your playlists as they will never be there. After that, you can start listening to your music again.

     

    I am not sure the issue will not appear again after a while (since I have just solved it) but, at least, we have a workaround.

     

    Hope it helps,

    Giuseppe

     

    *: before the “Verification Required” popup is shown

    How to unlink my fitbit versa2 from my deezer account 

    Thank you so much works well. 

    Guitar Hero
    Jamal Qarooni
    Guitar Hero
    October 8, 2022

     

    Guitar Hero
    Jamal Qarooni
    Guitar Hero
    October 8, 2022

    How to solve this issue 

    Roadie
    Maureen Sullivan
    Roadie
    October 9, 2022

    I had the same issue but I managed to solve it.


    The key is to unlink your Fitbit watch app from your Deezer account and then link it again from the start.

     

    When you tap on the Deezer voice inside “Media” in the Fitbit app “quickly”* tap on the upper-right three dots menu and select the “Unlink account” (or similar) voice. This will disconnect the app.

     

    Now you can follow again the link Fitbit ↔ Deezer following the standard guide https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

     

    When you have completed the steps in the guide you have to synchronize your playlists as they will never be there. After that, you can start listening to your music again.

     

    I am not sure the issue will not appear again after a while (since I have just solved it) but, at least, we have a workaround.

     

    Hope it helps,

    Giuseppe

    Thank you so very much! Fitbit Twitter support was not very helpful. You, on the other hand, were extremely helpful!!!

    *: before the “Verification Required” popup is shown

     

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