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Rising Star
November 23, 2023
Answered

Deezer is nor working with Squeezebox anymore

  • November 23, 2023
  • 86 replies
  • 2747 views

Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:

"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."

As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.com

Please help us!

@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

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Best answer by richgray83

Just got this:

“Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.”

Fingers crossed for Monday.

86 replies

gdchillnew
Rising Star
Rising Star
November 26, 2023

@ Dr. Alexander Ceccucci-Völker  that's the problem with the login. You see this page, if the login doesn't work. You have to wait and hope until monday. I hope there is going to be a solution.

Roadie
November 27, 2023

+1

 

I’m also desperately waiting for a fix

Guitar Hero
November 27, 2023

To be honest, one day it works, another day not. I’m frustrated by Deezer. As a paying customer I can expect, that Deezer takes care to hold the customer. What I see or hear sound to me like excuses. It's in the interest of Deezer that also Squeezebox users are satisfied. So telling me that I have to open a case at Logitech is not really customer focussed. Why is Deezer not reaching out to Logitech to fix the issue? I feel like beeing in a Ping Pong game. In the meantime I have registered at Tidal and Qobus with a 30 day free account to see, If everything is working well. My birthday is very close and i don’t want to entertain my party guest’s with live radio...or singing children songs by myself.

It is not the first time with Deezer that I face such problems. Last chance ist today evening, otherwise i drop.

Guitar Hero
November 27, 2023

Now it’s working again…..for how long?

Guitar Hero
November 27, 2023

Now it’s working again…..for how long?

Thanks, for the good news. I hope for ever 😄

Roadie
November 27, 2023

Started to work for me too. Just after I opened a Tidal account and here is the problem I have now: cheaper and looks better quality :). Playing a bit more to be sure,  but to mee looks like this issue will push me away from the Deezer  subscription. At least if they don’t upgrade us to FLAC as a compensation😁 

Jaime.Deezer
Community Manager
Community Manager
November 27, 2023

Devs have deployed a fix today. 🙌🏼

Guitar Hero
November 27, 2023

But now by the situation I’m able to compare the sound quality….what should I say….Deezer sounds a bit muffled in direct comparsion. My need is flac / losless….Money ist Not everything. I wouldn’t have paid much money for my equipment to have such quality…..but i will now listen very carefully…..I have 30 days for comparing.

 

 

Guitar Hero
November 27, 2023

Devs have deployed a fix today. 🙌🏼

Perfect. Works for me, too.

Guitar Hero
November 27, 2023

Yesss... works again 🙂

Thank you!!