Hitmaker

Answered

Deezer Hifi on Android TV not working

35 replies
3465 views

Dear sirs,

Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs. Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is really noticeable.

So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived.

iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now)
iOS Deezer 8.10.0.3
Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019)

Uninstalled/Installed Deezer both on iOS and Android TV - no result

Could You please help me to solve this issue?

Thanks!

P.S: yes, I’ve set HiFi streaming on iOS Deezer

S

Sic_zsAnswer

Hitmaker

Thanks, Rudi!

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U

ueverett

Rising Star

??

Yula

Deezer Staff

Hello @ueverett, unfortunately nothing planned out yet, sorry!

(She/her) add your pronouns to your signature!

U

ueverett

Rising Star

o.k. many thanks for clarification. As already mentioned competitors (that offer losless audio) implemented hifi option in their apps from the beginning, i cannot understand why Deezer has no abitions to do that, since Android TVs have quite a big market share. Moved to Deezer since i like some features in general, but lack of software updates (Android TV, Android Auto) is not helpfull to keep customers.

G

GhettoRice

Roadie

Hello @ueverett, unfortunately nothing planned out yet, sorry!

Looks like I’ll cancel deezer and go back to tidal if this is the current stance on android tv support. Like deezer connect from my android phone to my shield tv doesn’t work and it’s 2023.

H

HDGuy

Guitar Hero

Nevermind- I thought there was finally an Android TV update, but all that was updated was the Play Store webpage.

Leonídia.Deezer

Community Manager

Hello @HDGuy thanks for bringing this up again.

Indeed would be a great thing to have Hifi on our native app on TV. Unfortunately, it is still not on our plans to have it.

I know that is not the same experience, but you can stream in Hifi quality to your TV using Chromecast feature.

U

userperson

Rising Star

This is crazy. Why are you not supporting a major platform!? Your competitors have android tv support... My friend added his tidal account when we were testing out my speakers and its a night and day difference.

I’m not going to use a separate device to stream music when my nvidia shield is more than capable!

Leonídia.Deezer

Community Manager

Hi @HDGuy , thank you for raising again this point again.
Indeed, having HiFi on our native TV app would be fantastic. However, it's still not part of our current plans.
Although it may not be the same experience, you can stream in HiFi quality to your TV using the Chromecast feature.

U

ueverett

Rising Star

So no software update for a major platform since 4 years, and nothing planned yet?

Leonídia.Deezer

Community Manager

Hi @ueverett, thank you for your message.
Regarding the topic of having HiFi quality available on your native TV app, it's not currently in our plans.
However, you still have the option to stream in HiFi quality to your TV by using the Chromecast feature.
Sorry for the inconvenience.

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