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One Hit Wonder
Hifiman000
One Hit Wonder
November 10, 2018

Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

  • November 10, 2018
  • 294 replies
  • 50661 views
Is there a time frame for Deezer HIFI Heos support?
    Pinned Reply By UGatDeezer

    I am also happy that finally this got implemented after so many years!

     

    Since today there is a HEOS update which integrates Deezer HiFi and Tidal Connect. First you need to update the HEOS App and afterwards run a firmware update to version 3.34.240. More here: https://support-uk.denon.com/app/answers/detail/a_id/3832/~/latest-heos-app-and-firmware-update-available

    I will test it the coming days …

     

    294 replies

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    Guitar Hero
    Sean Greensmith
    Guitar Hero
    May 10, 2021

    Done!!

      UGatDeezer
      Hitmaker
      UGatDeezer
      Hitmaker
      May 22, 2021

      Reporting to HEOS also sounds easy, but they do not have a forum like this one and my experience with feedback on issues reported via the Denon/Heos/Marantz Support websites is not the best, also not if you write reviews to their iOS apps. Answers are mostly very general, if any. Months after months nothing happens and that is really annoying, so how can we join forces to increase the pressure on them to get this out soon?

      I propose to rename this thread to: Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

      UGatDeezer (HEOS User)
        UGatDeezer
        Hitmaker
        UGatDeezer
        Hitmaker
        May 23, 2021

        I have decided to start my 3 months free Amazon Music HD trial period today as the offer expires in 2 days. So far Amazon Music HD works fine with HEOS built-in and I really hear the difference! Following the Apple announcement of 3D Audio and HiRes audio quality starting in June without additional cost for subscribers, Amazon has directly reduced prices, so after the 3 months subscription for Amazon prime members would just be 7,99€/months. Together with the impossibility to get Deezer Hifi working on HEOS, I can get more for less which finally may bring my Deezer subscription to an end. You always highlighted it’s an HEOS App and not a Deezer issue but if you can‘t get it solved together very soon ….

        UGatDeezer (HEOS User)
          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          May 24, 2021

          I cannot add more other than pass your detailed and honest feedback @UGatDeezer you do have some many points.

          Thank you for this and your overall support - I also changed the title of the topic following your suggestion :thumbsup_tone2:

            Roadie
            dmiha
            Roadie
            May 26, 2021

            Information from HEOS support…

             

              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              May 27, 2021

              Hey @dmiha 

              Thanks for sharing that with us here. It could be that the information their support team has is out-of-date or that their plans have changed and it's pushed back.

              In any case, I'll be following this up with our teams here and sharing the screenshot you provided with them - have a nice weekend :relaxed:

                Roadie
                dmiha
                Roadie
                May 27, 2021

                Hey @dmiha 

                Thanks for sharing that with us here. It could be that the information their support team has is out-of-date or that their plans have changed and it's pushed back.

                In any case, I'll be following this up with our teams here and sharing the screenshot you provided with them - have a nice weekend :relaxed:


                Thanks @Rudi 

                I sincerely hope that their support is misinformed and that we will get Deezer HiFi through HEOS soon... :wink: this is actually their second answer because I got pissed of by their first “automatic” answer with links to some rather irrelevant things that I did not ask so I reopened the case and then got this.

                Have a nice weekend too.. :relaxed:

                  Guitar Hero
                  Eli.Barbie
                  Guitar Hero
                  May 30, 2021

                  Is there a time frame for Deezer HIFI Heos support?

                  Yes - until hell freezes over… Forget it, Deezer Hifi will never come to HeOS. I currently use NAD C658 with BluOS together with my Denon X4400H AVR to have Deezer HIFI in my living room. My next AVR will be a Yamaha (RX-A6A is on my mind). I’m done with Denon! 

                    Rudi
                    Ultimate Superstar
                    Rudi
                    Ultimate Superstar
                    June 3, 2021

                    We'll surely keep you posted once we cross that line with HEOS @Eli.Barbie, just subscribe to the topic.

                    In the meantime, all I can say is thank you for your honest feedback :pray_tone2:

                      Guitar Hero
                      eschatologist71
                      Guitar Hero
                      June 4, 2021

                      We'll surely keep you posted once we cross that line with HEOS @Eli.Barbie, just subscribe to the topic.

                      In the meantime, all I can say is thank you for your honest feedback :pray_tone2:

                       

                      Hey @Rudi,  it would be really appreciated if you can update us if/when your teams get a response from the HEOS engineering team, mainly so we can make decisions regarding ditching HEOS kit, or holding on for a little bit as the feature is coming… 

                       

                      Many thanks in advance, and thanks for pursuing this!

                       

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