One Hit Wonder

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Forum|Forum|6 years ago
May 15, 2020
119 replies
3903 views

Hi there

My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker.

Pinned Reply By Rudi

Hey everyone,

I've merged all similar comments to this thread here.

If you're on a Free subscription offer from Deezer, this is a known issue that is under investigation. If you're on a paid version of Deezer, please let me know - it should be unrelated.

Thank you all for your understanding!

Show previous replies

I

Igor.Dev

Roadie

I have the same problem.
Web Player, Chrome (88.0.4324.150), Windows 10.
Tried on few computers. Cleaned cache. No results.
I need to refresh web page to listen other song.

Steps to reproduce:
1. Run first song here
https://www.deezer.com/ru/playlist/6122724024
or here
https://www.deezer.com/ru/playlist/1386208615
2. Listen till the end (you can mute).
This is important step. You need to wait to get this bug.
3. Done. Song is stopped.
If you try to run next song, it runs the same(first) song.

Plan: Free
Region: Ukraine

Rudi

Ultimate Superstar

Hi there @Igor.Dev @garps

Thank you for your details. This seems to be connected to the Free version of Deezer.

I'll take everything you've said and will pass it on to our developers :thumbsup_tone2:

G

garps

Guitar Hero

Hi there @Igor.Dev @garps

Thank you for your details. This seems to be connected to the Free version of Deezer.

I'll take everything you've said and will pass it on to our developers :thumbsup_tone2:

Thank you.

H

HubDee

Guitar Hero

Me too! Opened up Deezer and it only plays one song and then just stops, nothing else happens, no ads nothing. I have logged out and back in again and I have upgraded etc...but nothing working.

H

HubDee

Guitar Hero

And just to add I am on the free account, it will now only play the same song no matter what I do. Very frustrating!

S

Skeletiko

Guitar Hero

And just to add I am on the free account, it will now only play the same song no matter what I do. Very frustrating!

Hello..

Just to inform that I’m also having this issue with Deezer windows app (v. 4.32.40.0)..Deezer doesn’t move to next track in a playlist..even if you press the “Next” button..it just stops after playing the first track. If you press “Play “ it starts playing the first track once again.

Thank you in advance for your support.

Cheers,

Bruno

G

GeoTrianto

Guitar Hero

i have the same problem. i have uninstalled and reinstalled the app around 10 times in the past hour. what should i do? Btw i have the free version.

H

HubDee

Guitar Hero

I think if Deezer wanted to push people onto the premium servcie then they could do it in a better way than trying to frustrate the customer. By freezing/repeating same song they are ruining the overall experience, and doing it without any reason, makes me justnot want to purchase their premium service as that is likely to be the same.