Deezer does not work via Chromecast

Hi

It might pay to check your firmware as my CC Audio and Ultra are definitely loading OK. The CC Audio is on 1.56.281627

I have that firmware version. According to the app Deezer is casting to my Chromecast Audio but it definately isn't. Music is currently coming through Bluetooth headphones, and if I turn them off it comes out of my phone speaker. 

What I have found is that the Chromecast Audio will sometimes connect once after the app is restarted (it takes about 25-30 seconds to connect - the Chromecast Audio has always taken a long time to connect). If it disconnects for whatever reason the connection won't be re-established, although the app says it is, without restarting the app, and even then it's hit and miss. My Chromecast never connects anymore.

I've got thousands of dollars worth of audio gear that is useless with Deezer now.

Ah interesting, your symptoms are different. I notice you’re on Android (I’m iOS) - perhaps two different issues or they manifest differently depending on phone/tablet OS. For me the cast never loads I.e. cast icon blinks/pulses but never goes solid: be good to confirm with others their symptom and OS.

I did some testing with Android, like Rick the Str-dn1080 and Chromecast Android both quickly showed the Chromecast icon as ‘solid’ but the audio played out of the mobile speakers, not the Chromecast.

iOS continues to work to the Chromecast Audio but not the STR-DN1080. Interestingly once I started the stream to the Chromecast audio I could connect from Android and control the stream (ie click next).

I’ve had no update from Deezer support at all. Given the length of time to fix a basic functionality issue I would have to guess it’s not fixable for some reason. I find it really disingenuous if that is the case that they don’t just admit it. If it is fixable then something is wrong with the prioritisation of dev time imho. Playback is a pretty fundamental function of a streaming product.

Disengenuous is a perfect term here. Deezer is moving everyone over to HiFi accounts, presumably based on the pretext they'll get better sound quality, but don't support most of the devices needed to actually take advantage of the upgrade.

I've been a loyal Deezer customer for many years, I really love it but the price hike combined with coming home today to find that my Chromecast Audios won't work, yet immediately work with it services is making me really think about leaving. Also they dropped IFTTT support which I was also using. They're user communications are terrible. :-(

After trying to cast deezer through my laptop and android phone I can see that this fault has still not been fixed. Please can we have an update on fix investigations and ETAs? 

@Yula noted in a different thread this morning that their developers have finally managed to duplicate the issue that's escaped them to date, and identify the bug. So that's progress at least. Hopefully we're not waiting another 8-12 weeks for the fix to come out...

Surprising that it was so difficult to reproduce, hopefully they are aware of the different iOS and Android manifestations (if it is the same problem). Raises the point - are there people Chromecasting successfully to 1.36 firmware devices, or to Chromecast audio’s from Android?

I have a first generation Chromecast with firmware version 1.36.159268 and have exact that problem.