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Deezer desktop won't open on my mac

Forum|Forum|5 years ago
June 8, 2021
65 replies
3931 views

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

Best answer by jeremybonan

Hello,

6.0.270 out now seems to fix the notarisation bug. Finally! Deezer will open “naturally”.

Let’s see if it also fixes autoupdating…

Despite being a more minor issue, the macOS icon has been made too small for Finder since 6.0.260…

Now let’s hope that Deezer moved away from the older Electron framework (v12 vs. current stable being v31-v33), that it becomes Apple Silicon native, and that AirPlay 2 instant streaming is included.

Show previous replies

J

jeremybonan

Hitmaker

Hi @José.Deezer

With 7.0.40 out, autoupdate updates:

on macOS (7.0.31), autoupdate is OK. Got the yellow splash prompt and it updated smoothly to 7.0.40;
on Windows (7.0.31), autoupdate seems KO. Not yellow prompt (yet?).

José.Deezer

Deezer Staff

Hi @jeremybonan indeed version 7.0.40 is 100% deployed since last Friday.

As far as I was informed the issue was fixed for both OS.

You still didn’t get the update for Windows? Do you have on Microsoft Store Auto-updates activated?

If you check there, can you find Deezer app update available? Please share screenshots if you can.

Can you share with us, I don’t have a Mac, how did it appear on Mac the notification to update Deezer?

Thanks for your help

JSousa

J

jeremybonan

Hitmaker

On macOS there was a yellow ribbon under the main bar with the search field. I don’t have a screenshot. Will try.
On Windows I use the non windows store version and the ribbon did not show up.

F

flrn

Roadie

.. today 24th Nov 2022.. still Deezer Crashes at least for me.. firt time user.. download iphone APP.. perfect.. then download desaktop app an open and instantly closes.. no errors on the screen.. or threads about it… SO, i had to go for digging:

1. HOW TO DEBUGG…

Open TERMINAL app
if you install deezer to you Applications folder.. you have to type on the terminal screen this line and hit enter: /Applications/Deezer.app/Contents/MacOS/Deezer
This will execute the Deezer app and you will receive messages that helkp you understand!

MY POROBLEM WAS: Permissons on .config folder on my home folder. As you can see.. after ruuning step 1.. I got these messages…

19:37:39.972 › Init App

19:37:40.746 (main/debug) › App is ready

19:37:40.761 (main/info) › I18n: The ressources for the language "es" have been loaded.

(node:2244) UnhandledPromiseRejectionWarning: Error: EACCES: permission denied, mkdir '/Users/srios/.config/deezer-desktop'

at Object.mkdirSync (fs.js:987:3)

bla bla bla…. long error codes… so IN RED you see the problem.. when I went to my .config folder...the owner of the folder was ROOT.. so I just change owner to myself ‘srios’.. you can do this also in command line: sudo chown srios ./config

(off course you need root password so you can assign new ownership)

Of course you can also use finder to change owner … just look on internet..

Test the app.. just click on the Deezer App icon you just installed if it opens..or better.. again in Terminal open the app running the always useful line: /Applications/Deezer.app/Contents/MacOS/Deezer

which magically in my case open correctly the app… if not.. you will receive other error message..!

Cheers hope it helps!

This solution is almost 3 years old - you are my hero!

Changing ownership of the folder helped - THANK YOU!!!

E

Elvis Oliveira

Roadie

If anyone still having this issue: it could be a problem with MacOS permissions. I've fixed it using the command bellow:

'sudo chown -R $(whoami) ~/.config'

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