Deezer desktop won't open on my mac

@dee_dirk That actually help, yes.I did not even had to reboot. It took a bit longer to start but not much, less than 30s I would say. Thank you.

Hi,

I’m having the exact same issue on a 2019 Intel MacBook Pro running macOS Monterey. The latest version (5.30.140) starts but immediately crashes without any error message. I’ve already tried uninstalling and reinstalling the app multiple times.

I was able to use the version 4.18.70 posted above for about 1 hour but then the app automatically updated to the latest version. Which means I’m back to the initial problem.

Any idea?

Thanks

Hello @Artemis62 

Are you able to uninstall the latest version of the app from your Mac and try to install the old version https://www.deezer.com/desktop/download/artifact/darwin/x64/4.18.70?

That should work while we review the bug that you are mentioning to us,

Thanks :)

Hi @Alfredo. 

That’s what I did yesterday: I installed version 4.18.70 and it was working fine. But then, after a restart, the app automatically upgraded to the latest version. Is there a way to disable automatic updates in the app?

Also, do you have an ETA on a fix for this bug? I see this thread was started 7 months ago. 

Thanks

I read this thread half a year ago (in the summer) when the new Deezer version came, and started to crash on Mac all the time when it was launched. Now it’s winter, and Deezer doesn’t seem to give a st about its customers.

Hey @Artemis62 please try what our Deezer Legend @dee_dirk suggested in a previous reply: 

Completely uninstall the desktop app
Restart the Macbook completely

Perform a new installation, here direct link:
https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.140

Thanks :)

Newest version is

https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.150

Great news! @dee_dirk 

Thanks for sharing the link with us! 

Hello,

Thanks for sharing this link. I’ve tried what you suggested above but it still does not work: the app does not even start on macOS 12.1. It seems version 5.30.150 does not solve the issue. Again, do you have an ETA for this fix?

Thanks

Adrien

Hello @Alex_A @Artemis62 

There is a new version of the Deezer desktop app for Mac on the website, please check it out.

I would also suggest you to update your MacOS to the latest one if possible,

Sorry for the inconvenience caused,

Thanks :)