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Deezer desktop won't open on my mac

Forum|Forum|5 years ago
June 8, 2021
65 replies
3931 views

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

Best answer by jeremybonan

Hello,

6.0.270 out now seems to fix the notarisation bug. Finally! Deezer will open “naturally”.

Let’s see if it also fixes autoupdating…

Despite being a more minor issue, the macOS icon has been made too small for Finder since 6.0.260…

Now let’s hope that Deezer moved away from the older Electron framework (v12 vs. current stable being v31-v33), that it becomes Apple Silicon native, and that AirPlay 2 instant streaming is included.

Show previous replies

Alfredo.Deezer

Community Manager

Hello @hmars

Have you tried to install this version of the Deezer desktop app to see if it works?

https://www.deezer.com/desktop/download/artifact/darwin/x64/4.18.70

Let us know how it goes, please!

Enjoy Deezer! :loudspeaker:

H

hmars

Roadie

Hey @Alfredo.

thank you very much, that was the essential tip. Now it works. Is there any idea why it works with this version?

Alfredo.Deezer

Community Manager

Hello @hmars

Yay! We are glad to know that it is working!! :bell:

The issue should be related to some bug between the new desktop app for Mac and the Apple/Mac operative system.

It’s being reviewed and it will be fixed soon. You can use that version in the meantime,

Enjoy Deezer! :grinning:

D

david.katic

Roadie

Hello, I am having the same issue on iMac (Late 2013) with macOS Catalina 10.15.7.

After updating Deezer to latest version, it just crashes without any message. I’ve tried all methods mentioned above.

Luckily, installing older Deezer version (with link provided in comments) works.

Alfredo.Deezer

Community Manager

Yay! @david.katic

Thanks for letting us know. It seems like the old Deezer desktop version is fully working.

We apologise for the inconvenience caused and we will review the bugs occurring on the new version.

Enjoy Deezer!! :dvd:

E

Ethan Arbuckle

Roadie

I’m having the same issue on version 5.30.110. Downgrading to version 4.18.70 worked for me too.

I

itaisoares

Roadie

@alfele your previous version did work. where I can find another versions to try the last version that works on my mac? I'm using macos 12.0.1 intel. Where I can find the logs to see what happened to help your team to reproduce/debug?

F

firefenix

Roadie

Sadly the current Deezer app 5.something still does not start at all on my MacBook Pro (14-inch, 2021) with M1 Pro. Using the old version 4.18.70 worked … will be fixed soon (3months ago). Let’s see … what soon finally means.

A

Anonymous

Hey @firefenix

I have the same MacBook Pro and can use the desktop app without any problems.

Please try that:
Completely uninstall the desktop app
Restart the Macbook completely

Perform a new installation, here direct link:
https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.140

After that, it should work normally. :slight_smile:

Notice:
The first start takes a little longer because the Mac first has to convert the desktop app for the Apple processor.

A

Anonymous

Hey @firefenix

Have you already tried it?

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