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Guitar Hero
June 10, 2022
Answered

Deezer app on Philips 58PUS7505 NOT WORKING

  • June 10, 2022
  • 20 replies
  • 520 views

Philips 58 Pus7505/12 tv Deezer not working. I get this: Error. Network problem. What i can do? 

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    Best answer by Yula

    Hey there @dutchpride0318,

    Thanks for the tag @Superschlumpf-

    can you please send me a screenshot of the TV screen? 

    I will report investigate this for you. 

    20 replies

    Roadie
    August 1, 2022

    het probleem is nog niet opgelost hoe lang duurt het nog

    DudusAuthor
    Guitar Hero
    August 1, 2022

    Yes, still we have this problem . Nothing happend at Deezer. We wait wait long time ago and pay lot of money for tv and no correct what happening with us . Go, go Deezer fix it…...

    Roadie
    August 21, 2022

    I too am experiencing an issue logging into Deezer on my Philips TV with my Family account.

    “You are not connected to the internet”, although other apps work fine

    DudusAuthor
    Guitar Hero
    August 25, 2022

    Hi  new answer from Mufta at Deezer.

     


    I am really sorry you're experiencing this issue. So our developers have already been informed of this issue and they're working get it resolved as soon as possible and allow you to enjoy Deezer without any problems.

    We apologise for the inconvenience caused and thank you for your continued patience whilst we implement a fix. We will let you know once it has been fixed.

    Have a lovely day!

    Kind regards,

    Guitar Hero
    September 6, 2022

    Any news on that issue here?

    Guitar Hero
    September 13, 2022

    Well? When will Login with Deezer App on Saphi be working again?

    Guitar Hero
    September 24, 2022

    Nothing?

    DudusAuthor
    Guitar Hero
    September 27, 2022

    Yes, the nothing is nothing. Even at Deezer.

    Roadie
    September 29, 2022

    I have similar problem. When logging in after typing password and clicking ok, it’s loading for a while and then I see message “You don’t seem to be connected to internet”. All aother apps ok, Reinstalled deezer app and cleared internet cookies. TV model is Philips 43PUS6503/12. It’s clearly problem with an app because when I type wrong password I imidiatelly get message that password is wrong, so there is connection working.

     
    Jaime.Deezer
    Community Manager
    Community Manager
    September 30, 2022

    Hello @Wojciech Pluskwa The problem is that your TV has the old Deezer app, which is not updated (main reason for problems mentioned above) and won’t be updated anytime soon for this brand, and will be removed from the app store in the short term.
    Updating firmware of the TV fixed some cases.
    Please try to do a factory reset and update of firmware of the TV, because this might have a chance of having things to work again in Deezer app (for old version).
    Apologies for the inconvenience and I hope we can develop a new app for Phillips too in the future.