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Guitar Hero
June 10, 2022
Answered

Deezer app on Philips 58PUS7505 NOT WORKING

  • June 10, 2022
  • 20 replies
  • 520 views

Philips 58 Pus7505/12 tv Deezer not working. I get this: Error. Network problem. What i can do? 

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    Best answer by Yula

    Hey there @dutchpride0318,

    Thanks for the tag @Superschlumpf-

    can you please send me a screenshot of the TV screen? 

    I will report investigate this for you. 

    20 replies

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 10, 2022

    @Dudus

    Try deleting Deezer app from TV and reinstalling it. 
    TV internet connection is ok? Other apps are working online?

    May be currently there‘s a generel problem with Deezer on some TV brands, because Panasonic and Philips problems also are reported. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    DudusAuthor
    Guitar Hero
    June 10, 2022

    Internet and other apps okay.  I’ll try reinstalling , later.  Thanks.….

    Guitar Hero
    June 25, 2022

    Have the same problem , on a philips ambilight 

    I can run the deezer app if im not logged in on my premium account , the moment i try to log in on my premium account i get the netwerk error message

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 25, 2022

    @dutchpride0318

    Thank you for the information. Seems to be a problem of logging in. 
    Have you tried reinstalling the app on your philips?
    @Yula

    Can you please share this to the team?

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Guitar Hero
    June 25, 2022

    Yes i tried to reinstall the deezerapp  , didnt fixed the issue. 

    Checked for updates , tried it with wifi or cable. 

    Put the tv back to factorie settings and erased all the Inet cookies. 

    Still giving me errorcode anytime i want to login on my premiumaccount.  I know i can login on 3 devices with premium. 

    I only have it on my Phone and the Philips ambi tv

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 25, 2022

    @dutchpride0318 

    Ok, looks like you really did everything possible. 😎

    Let‘s hope @Yula can tell the devs about and they will find a solution. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Guitar Hero
    June 25, 2022

    Yeah praying for a fix , i miss playing my playlists on my tv setup :-( 

     

    I still can use my deezerapp on my Phone and stream that to my tv , but its not the same.. 

     

    Btw i have the Philips 65PUS7805

    Keep up the good work. 

     

    If you have more questions just ask 

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    June 26, 2022

    Hey there @dutchpride0318,

    Thanks for the tag @Superschlumpf-

    can you please send me a screenshot of the TV screen? 

    I will report investigate this for you. 

    (She/her) add your pronouns to your signature!
    Guitar Hero
    June 26, 2022

    Yes  , this is what i see after i try to log in on my account.  It takes for ever when you try to log in , and after a while this message pops up

     

    DudusAuthor
    Guitar Hero
    June 26, 2022

    Hi . Here is the answer from Philips: 

    Thank you for contacting Philips Customer Care.Please note that the built-in applications on TVs running the Saphi operating system have been optimized to run properly on this system.As you write, as long as you only used Deezer's built-in app, it worked without a hitch.Please make sure the software is up to date on your TV. If not, please update it. If the error persists, check with Deezer to see if the application supports the Saphi operating system. Each application may only be developed for the Android operating system.

    Here is the answer from Deezer: Thanks for following up, 
     
    Our users are experiencing an issue with Philips TV, the problem could be related to the new version of Deezer does not compatible with the TV update. So our developers are working to sort it out. Hopefully, it will not take long to get sorted. 
     
    Please do let us know if we can be of any further assistance.

    I hope that is true……..