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Guitar Hero
Feb 8, 2020 9:34 AM UTC

Deezer app keeps forgetting my account details and its window position/size settings

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something?

 

Platform: Windows 10

    10 replies

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    Feb 22, 2020 6:18 PM UTC

    Hi @serjio 

    Apologies for not picking up with your topic earlier - have you tried reinstalling the app? Please try to update to our latest version 4.18.50 if you haven't done so and let me know if still have any problems :thumbsup_tone2:

    Rising Star
    Apr 18, 2020 7:55 PM UTC

    @Rudi have you tried fixing the app so that it doesn’t randomly forget our passwords?

     

    I’m currently on 4.19.10, and as far as I can tell each time it auto-updates it forgets my login details. I authenticate using email and password.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    Apr 20, 2020 5:11 PM UTC

    You're right @vladnc 

    Our devs are still working on this, please bear with us a while longer :pray_tone2:

    Rising Star
    May 7, 2020 3:17 PM UTC

    Updated to 4.19.20, it happened again.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    May 9, 2020 4:53 PM UTC

    Yes, that version isn't ready to fix the problem yet @vladnc - but we haven't stopped working on this. We won't until we get it sorted, that's our guarantee :pray_tone2:

    Rising Star
    May 23, 2020 4:17 AM UTC

    OK. Thanks.

    Rising Star
    Jun 12, 2020 12:07 AM UTC

    After the latest update it asked me to login again. After clicking on the “log in” option it opened a page in a browser, which checked my login, then took me back to the app, and I was authenticated without having to enter a password.

     

    While this is still not ideal, it’s much better than the previous behavior. I can live with this. Thanks for improving the app.

     

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    Jun 13, 2020 3:19 PM UTC

    Thanks for waiting for our solution, we've had to act quickly to at least ensure you don't have annoying captchas to deal with @vladnc you're feedback is very important!

    Roadie
    Apr 22, 2022 2:23 PM UTC

    Why does Deezer keep login me out

     

    Roadie
    Dec 10, 2025 7:14 AM UTC

    Hello Deezer, perhaps the window size and position issue got fixed a few years ago but I also have this issue.
    I am running a dual monitor setup and sometimes the Deezer window spans both screens when I start my PC.