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Guitar Hero
February 8, 2020

Deezer app keeps forgetting my account details and its window position/size settings

  • February 8, 2020
  • 10 replies
  • 131 views

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something?

 

Platform: Windows 10

    10 replies

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    February 22, 2020

    Hi @serjio 

    Apologies for not picking up with your topic earlier - have you tried reinstalling the app? Please try to update to our latest version 4.18.50 if you haven't done so and let me know if still have any problems :thumbsup_tone2:

    Rising Star
    April 18, 2020

    @Rudi have you tried fixing the app so that it doesn’t randomly forget our passwords?

     

    I’m currently on 4.19.10, and as far as I can tell each time it auto-updates it forgets my login details. I authenticate using email and password.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    April 20, 2020

    You're right @vladnc 

    Our devs are still working on this, please bear with us a while longer :pray_tone2:

    Rising Star
    May 7, 2020

    Updated to 4.19.20, it happened again.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    May 9, 2020

    Yes, that version isn't ready to fix the problem yet @vladnc - but we haven't stopped working on this. We won't until we get it sorted, that's our guarantee :pray_tone2:

    Rising Star
    May 23, 2020

    OK. Thanks.

    Rising Star
    June 12, 2020

    After the latest update it asked me to login again. After clicking on the “log in” option it opened a page in a browser, which checked my login, then took me back to the app, and I was authenticated without having to enter a password.

     

    While this is still not ideal, it’s much better than the previous behavior. I can live with this. Thanks for improving the app.

     

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    June 13, 2020

    Thanks for waiting for our solution, we've had to act quickly to at least ensure you don't have annoying captchas to deal with @vladnc you're feedback is very important!

    Roadie
    April 22, 2022

    Why does Deezer keep login me out

     

    Roadie
    December 10, 2025

    Hello Deezer, perhaps the window size and position issue got fixed a few years ago but I also have this issue.
    I am running a dual monitor setup and sometimes the Deezer window spans both screens when I start my PC.