Deezer app freezes on Windows 10.

It seems like it was a co-incident, Deezer still went back to the freezing a couple of days later.

That feature was located under settings->Network & Internet->Data Usage.

I’ve recently updated my windows from build 1909 to 22H2, unfortunately, Microsoft removed that feature in this updated windows version,  that feature together with a few other features that used to be listed under the side panel below “Status”, “Ethernet” etc. have been removed. Unfortunately, I can no longer access that setting as well on Windows 22H2.

Deezer is just broken, the Chrome web player does exactly the same whenever the windows app misbehaves. I think it has to do with the way Deezer serves the music to these players, unfortunately, Deezer is not interested in even checking what the problem is.

I’m now finally reconsidering sacrificing the sound quality for stability, Tidal doesn’t suffer from this Deezer only problem, If only Spotify would get their Hifi option available sooner, I’d go back to Spotify instead (it has more of my type of music than Tidal and it’s the most user friendly software of the three)...right now I can’t even listen to Deezer over weekends due to this problem, during weekdays it seems better, it seems like Deezer throttles the streaming when there’s more users since I’d expect there’s more streamers over the weekend than during weekdays at night (when I usually stream Deezer almost seamlessly majority of the time).

Oh yes, mine’s doing exactly the same.

Another annoying bug is when the app decides to shuffle your playback without your consent, you try to play a specific track on your playlist, then a totally random track plays within the playlist. 

Another bug is that when the playback is doing the play-stop-play-stop, the app freezes, if you press play/pause, it’s not responsive.

I wish Deezer did care about its customers, even just an acknowledgement of their awareness of these bugs and that they are currently working on resolving them, they are so common to users all over and over years they still remain problematic, all Deezer support are trained to say is “restart your PC”, “make sure your Windows is up to date”...like all these issues are the user’s machine’s problem according to Deezer, but if we look at the competition...Tidal for example doesn’t have these kind of problems running on the same machine...Deezer’s technical support is really terrible.

Today Marks the day I say goodbye to Deezer.

I’ve just re-activated my Tidal account, last time I reactivated it then deactivated it because I somehow still believed in Deezer, I was a “Die-Hard” Deezer fan but Deezer doesn’t give a pile about its customers’ issues, no matter how widely the issues affect its customer base, as long as they collect their monthly revenue.

I totally loved Deezer’s sound quality over the competition, but due to Deezer players’ (both windows app and web player, but more especially the windows app since that’s what I prefer using) multitude of well known and very old bugs that makes playback a nightmare...the most common being the “play-stop-play-stop” bug that’s been affecting almost every Deezer user on a random basis and Deezer is not even interested in fixing it despite the multiple app updates they issue regularly.

On the plus side, because of Deezer’s unreliability, I spent majority of my music listening time with Youtube & Soundcloud instead despite their lower sound quality, this made me build my Hifi system in a way to accommodate poorer sound quality sources without compromising much (one of the reasons I do not want to use a Valve preamp on my electronics - I’ve tested it on my system and it makes it makes lower sound quality material sound too bright/harsh), the system now sounds really great without sounding harsh while maintaining plenty of details you’d hardly tell it’s Youtube playing at times.

Maybe one day when Deezer decides to fix all those chronic bugs on their system, I might come back, provided Spotify Lossless is not yet available or does not compare well with Deezer’s Lossless.

Yea same for me.

Maybe you should consider Qobuz though. Tidal’s Hi-Fi is a hoax...

Thanks xlaub,

Unfortunately, Qobuz slaps me with a “QOBUZ IS NOT YET AVAILABLE IN YOUR COUNTRY” when I visit their website...so I’m stuck with Tidal for now, I actually left Tidal because of that, their MQA crap...but well, maybe Spotify Hifi will soon come to my rescue.

Probably at some point Spotify will rule them

I’ve got made hope for that...they better sort out their revenue model as soon as possible, apparently their Hifi option is already being used by Spotify staff, Spotify was just low blowed by Apple opening their Hifi option to their users at no extra cost, hence Spotify took a step back in releasing their option to the public (i think their original plan was to charge a higher price for it), they just need to take a leap of faith...