Deezer app freezes on Windows 10.

Here's a video that shows that the GUI freezes, after reopening it becomes responsive again.

https://m.youtube.com/watch?v=2M8HoO2lW9w&feature=youtu.be

And another one:

https://youtu.be/8xfSva_PtI8

Hey @xlaub!
 

Can you please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app. That should solve it.👌🏼

Let me know how it goes! 

Hi Jonathan,

I tried, but it is still happening. :/

My Windows Deezer Desktop app (running on Windows 10) keeps pausing playback very frequently and it’s completely random. I see some other users had experienced the same challenge but I have not seen the solution as yet. Has anyone found a reliable solution to eliminate this playback bug yet?

It is not an internet connection bandwidth limitation because I’m running on a Fiber at 100/100Mbps and I can stream three 4K videos across three screens without buffering, so I don’t expect Hifi Lossless music streaming to be bottlenecked by the bandwidth - note, only one user on this connection, no other devices are utilizing the bandwidth in parallel.

Tidal running Lossless and even MQA on the same PC does not have this problem. Even when I run it in parallel with Deezer as I compared Deezer vs Tidal Hifi Quality.

Please help. 

Seems like Deezer only cares  about collecting revenue while not resolving user experience problems raised, 29 days later and no help from Deezer...right now I had to just stop playing music because the App just stops playing for over 10 seconds, then play for 2 seconds and stop again for another 5-10 seconds, this is ridiculous, I even tried listening via the Browser App through Chrome, it’s behaving exactly the same. Deezer does not want to really look into this problem, all they do is ask users to uninstall and install then repeat if it doesn’t work out…

The only reason I’m still choosing Deezer over Tidal is because Deezer’s lossless sounds better than Tidal’s Lossless playback...otherwise, I’d cancel my Deezer subscription because of this shitty software experience that Deezer doesn’t even want to acknowledge that they have a broken software that needs fixing rather than uninstalling and re-installing.

I found a solution that seems to be effective thus far, no issues over the past 10 days or so, I was annoyed so much that I almost unsubscribed, but the thought of sacrificing sound quality with the move back to Tidal Hifi as I had both accounts active once again...made me decide to analyze Deezer’s app behavior through Windows Resource Monitor under different conditions, I found that the app has inconsistent data throughput during those start-stop annoying moments, so I decided to try the following methods to try and eliminate any form of bottlenecks to the app’s bandwidth:

1. Changed Windows Background Data setting to “Always”.
2. Added Windows Defender Firewall Inbound and Outbound Rules for Deezer app to explicitly always allow both In & Outgoing connections - just in case the app is struggling with firewall restrictions.

The above two changes to my system settings led to a seamless playback till date. Unfortunately, If only Deezer development team and tech. support could do adequate tests and analysis to better understand the cause of this issue and modify the app to work like other apps such as Tidal, Spotify etc. which I’ve used without ever experiencing this Deezer app specific playback problem.

Hope this helps other users too!

Still no updates?

Freezing happens all the time…...

Recently I cannot access albums anymore -_-

This software requires fixing!

Changed Windows Background Data setting to “Always”.

Where can I do this in Windows 10? I don’t find it

Added Windows Defender Firewall Inbound and Outbound Rules for Deezer app to explicitly always allow both In & Outgoing connections - just in case the app is struggling with firewall restrictions.

I also don’t see, how I can do that. My system is in German :0

Another bug is that when you open lyrics I cannot press the X to escape. I have to use the escape button instead.

1. For me Deezer doesn’t show up in the background apps, if you mean that.