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mojims
Guitar Hero
October 14, 2018
Answered

Chromecast not playing uploaded MP3s on Deezer

  • October 14, 2018
  • 45 replies
  • 1186 views
It used to work, but now my uploaded MP3s do not play in Chromecast. They still play fine when playing via the Android or Desktop apps.
    Best answer by Superschlumpf

    @americanjeff 

    Hi,

    i‘m not sure if it‘s a legal restriction or a technical one preventing to cast uploaded mp3s. 
    First i also thougt it‘s a problem of licences and the reason because casting uploads on other services is possible, because they have a matching function for uploads, so that in the end it‘s not an uploaded file but a matched original server file that is used for casting. And for this file there is a licence. Apple and Google are using such an upload matching and as far as i know Deezer does not use matching. 
    But i testet on Googles YouTube Music with some personal uploaded files of mine that are not available on Googles catalogue. These files can‘t be found by matching and have been physicaly uploaded. So Google has no licences for these songs if they are‘t in their catalogue. 
    But also these files can be played by casting without any problem. 
    This as a fact imho it only can be a technical Problem and not a legal one. 

    45 replies

    Flo.Deezer
    Ultimate Superstar
    Flo.Deezer
    Ultimate Superstar
    October 15, 2018
    Hi there, so where are they not playing from? From the browser? Does everything else stream normally?

    Please give me more details on this 😉
    Guitar Hero
    mojimsAuthor
    Guitar Hero
    October 15, 2018
    Hi there, so where are they not playing from? From the browser? Does everything else stream normally?

    Please give me more details on this ;)
    Hi Flo,

    It's not playing from both Android and browser when streaming through Chromecast. Everything else is okay, except for the current known issues, e.g. 30sec play on some tracks.
    Anja
    Deezer Staff
    Anja
    Deezer Staff
    October 17, 2018
    Hi there, we just tested it here and had no issues. Have you tried to delete and reupload them?
    Guitar Hero
    mojimsAuthor
    Guitar Hero
    October 18, 2018
    Hi there, we just tested it here and had no issues. Have you tried to delete and reupload them?

    I tried to reupload one particular album, but no luck. Btw, I have more than a thousand tracks, so please do not expect me to reupload all of them.

    As mentioned before, it was working previously, and now they do not play in Chromecast. I can only play them on the desktop and Android apps without casting.
    Flo.Deezer
    Ultimate Superstar
    Flo.Deezer
    Ultimate Superstar
    October 19, 2018
    Hi there, we have tested this and could not reproduce the problem. Could you tell us which operating system you have on your computer and which Deezer version you have installed on both devices? Do you get an error message or is it just silent when you cast it?
    Guitar Hero
    mojimsAuthor
    Guitar Hero
    October 20, 2018
    Hi there, we have tested this and could not reproduce the problem. Could you tell us which operating system you have on your computer and which Deezer version you have installed on both devices? Do you get an error message or is it just silent when you cast it?

    Desktop is Windows 10 (latest update), using Chrome 69.0.3497.100.

    Android phone is Sony Xperia XZ, using latest Deezer app version.

    No error message, the Deezer app in Chromecast just says Loading... and then stops.
    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    October 21, 2018
    Hi there, we have tested this and could not reproduce the problem. Could you tell us which operating system you have on your computer and which Deezer version you have installed on both devices? Do you get an error message or is it just silent when you cast it?

    Desktop is Windows 10 (latest update), using Chrome 69.0.3497.100.

    Android phone is Sony Xperia XZ, using latest Deezer app version.

    No error message, the Deezer app in Chromecast just says Loading... and then stops.

    Hi there, have you tried our Android troubleshooting? 🙂 https://en.deezercommunity.com/troubleshooting-and-tips-4/android-issues-symptoms-and-answers-120
    Roadie
    danieltapa
    Roadie
    November 5, 2018
    Same issue here!

    My mp3s stopped being played on Chromecast (from Android and Desktop), it was fine ca. 3-4 weeks ago. It just jumps to the next song.

    In Android app it even removes the songs from playlists (or "hides" them, cause in desktop they are still there).

    Chromecast firmware 1.32.124741
    Mac 10.12.6
    Chrome 70.0.3538.77
    Android 7.0 - Samsung Galaxy J7 Prime
    Deezer 6.0.2.89
    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    November 6, 2018
    have you reinstalled the app?
    Rising Star
    benedikt.winder
    Rising Star
    May 15, 2019
    Same Problem for me. On Android and on the PC with Chrome. I reinstalled the Application on Android but the same Problem. 😞 Also i uploaded new mp3s but those doesn't play as well.
    Show more replies
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