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João Miguel Soares
Guitar Hero
Guitar Hero
November 17, 2022
Answered

Can't connect Deezer Wear OS (Galaxy Watch 4) with my account

  • November 17, 2022
  • 37 replies
  • 1668 views

When I try to login in Deezer app for Wear Os always return to me to retry and hold my watch near my phone, but my watch is next do my phone.

There’s another way to connect my account?

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Best answer by Zayn-T

I had exactly the same issue with the pixel Watch. I uninstalled it several times and it did connect in the end (with a pixel 7 pro). I also restarted the phone and watch which did seem to help. 

37 replies

Yula
Deezer Staff
Deezer Staff
November 22, 2022

If the problem continues, could you please send me screenshots so we can investigate further? 

(She/her) add your pronouns to your signature!
João Miguel Soares
Guitar Hero
Guitar Hero
November 22, 2022

If the problem continues, could you please send me screenshots so we can investigate further? 

The "log in with a code" option does not appear, only "log in with phone".
Even with the watch connected to Wi-Fi or Bluetooth the problem is always the same.

João Miguel Soares
Guitar Hero
Guitar Hero
November 22, 2022

This is the Galaxy Watch 4’s screenshot

Yula
Deezer Staff
Deezer Staff
November 22, 2022

That’s fine @João Miguel Soares, there is that option too! 

Note: Your watch must be connected to a cellular network or WiFi. Your Android phone must be nearby and you must be logged in on the Android Deezer app

Tip: We recommend turning the Bluetooth on your phone off when downloading or playing content to improve the performance of your watch

 

And then connect to deezer on your mobile!

(She/her) add your pronouns to your signature!
João Miguel Soares
Guitar Hero
Guitar Hero
November 22, 2022

That’s fine @João Miguel Soares, there is that option too! 

Note: Your watch must be connected to a cellular network or WiFi. Your Android phone must be nearby and you must be logged in on the Android Deezer app

Tip: We recommend turning the Bluetooth on your phone off when downloading or playing content to improve the performance of your watch

 

And then connect to deezer on your mobile!

Yula, thank you for the answer, but I confirm that in updated app for Brazil there’s no option for “log in with code”

Rising Star
November 22, 2022

Just to confirm I am having the same issues as @João Miguel Soares here in the UK. Only a Log in with Phone option. I have met all the conditions you raised above and no luck at all.

Roadie
November 23, 2022

Hi all. I was using Deezer Beta and my Pixel Watch never connect to my phone. I had to quit the Beta program to install vanilla Deezer, and it works!

João Miguel Soares
Guitar Hero
Guitar Hero
November 23, 2022

Hi all. I was using Deezer Beta and my Pixel Watch never connect to my phone. I had to quit the Beta program to install vanilla Deezer, and it works!

Editing my last comment.

I quited the beta program as you did and I finally logged in my watch.

Guitar Hero
November 25, 2022

Same issue here. WATCH 4 LTE .Frustrating TO SAY THE LEAST . When I got the app from Google Play it downloaded on my phone only, although ticked it did  not to my watch..it kept saying pending... So downloaded it manually. It seems to recognize my phone but my phone does not recognise tge watch..or so. Nor does it see downloaded podcast... I can't see how to make this work and it's so frustrating I wil cancel the premium subscription in a few hours if I cant. It shouldn't be this hard. 

Roadie
November 28, 2022

Same issue here. Galaxy Watch 4 44mm + Galaxy S21 Ultra. Just waited for the app, and then this… Shame on Deezer, frustrating