Answer

Can't claim artist profile

Forum|Forum|3 years ago
October 19, 2022
4 replies
425 views

Kameek
One Hit Wonder

I have added my UPC and it keeps saying unknown error. I own the label the release is on and so I know the UPC is definitely correct.

Best answer by Yula

Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here.

They can check your request and tell you where the problem is!

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XtelRec
Roadie
Forum|Forum|3 years ago
October 21, 2022

Similar problem with Artist Profile. It says the UPC doesn’t match the Label, but it’s 100% correct.

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+6

FriskyProdigy
Superuser
Forum|Forum|3 years ago
October 21, 2022

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.

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XtelRec
Roadie
Forum|Forum|3 years ago
October 21, 2022

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.

Whoops, meant Label Profile.

But yeah, a link to an outdated FAQ and to the creators site, where I can’t do anything because I’m just getting the already told error, won’t be helpful in both cases anyway 😓