Skip to main content
One Hit Wonder
Kameek
One Hit Wonder
October 19, 2022
Answered

Can't claim artist profile

  • October 19, 2022
  • 4 replies
  • 444 views

I have added my UPC and it keeps saying unknown error. I own the label the release is on and so I know the UPC is definitely correct.

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by Yula

    Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here. 

    They can check your request and tell you where the problem is! 

    4 replies

    Roadie
    XtelRec
    Roadie
    October 21, 2022

    Similar problem with Artist Profile. It says the UPC doesn’t match the Label, but it’s 100% correct.

    FriskyProdigy
    Superuser
    FriskyProdigy
    Superuser
    October 21, 2022

    Hello @Kameek & @XtelRec,

    In your case follow instructions outlined here.

    If this doesn’t help, go here and navigate to your account.

    If all fail, please contact support here.

    Roadie
    XtelRec
    Roadie
    October 21, 2022

    Hello @Kameek & @XtelRec,

    In your case follow instructions outlined here.

    If this doesn’t help, go here and navigate to your account.

    If all fail, please contact support here.

    Whoops, meant Label Profile.

    But yeah, a link to an outdated FAQ and to the creators site, where I can’t do anything because I’m just getting the already told error, won’t be helpful in both cases anyway 😓

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    October 27, 2022

    Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here. 

    They can check your request and tell you where the problem is! 

    (She/her) add your pronouns to your signature!
    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement