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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Jan 23, 2020 2:35 PM UTC
StickyF.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Hitmaker
    Zaznetkherson
    Hitmaker
    Mar 13, 2026 6:59 PM UTC

    Today all not pre downloaded tracks dont't want playing at mobile phone

    Same error at all tracks. 

    awesomemac
    Superuser
    awesomemac
    Superuser
    Mar 13, 2026 7:14 PM UTC

    Do you mean only the songs by Powerwolf (awesome band, by the way), or all other tracks and albums as well?

    I can’t read the text unfortunately, but for now I just have the standard questions:

    • Are you using the latest version of Deezer?
    • Have you considered reinstalling the app?
    • Are you logged in with the correct account?

    Hitmaker
    Zaznetkherson
    Hitmaker
    Mar 14, 2026 8:55 AM UTC

    Do you mean only the songs by Powerwolf (awesome band, by the way), or all other tracks and albums as well?

    I can’t read the text unfortunately, but for now I just have the standard questions:

    • Are you using the latest version of Deezer?
    • Have you considered reinstalling the app?
    • Are you logged in with the correct account?

    Only reinstall the app fix the problem. But today same problem with windows app and reinstall don’t help

    Dev Team
    Fabien Rayé
    Dev Team
    Mar 16, 2026 4:59 PM UTC

    Hello,

    Thank you for your feedback, the issue regarding the playback issues in Android Beta 9.0.10.1 should be fixed now, but requires you to clear the data of the application or reinstall the application to be sure to no longer encounter the issue on previously unreadable content.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement