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Jaime.Deezer
Community Manager
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41268 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Rudi
Ultimate Superstar
Ultimate Superstar
July 17, 2021

Thanks a lot for the info @Laura Banović @Ákos.Moldován :relaxed:

We'll get that sorted soon. In the meantime, keep updating the app every couple of weeks and report back to me :thumbsup_tone2:

Roadie
July 28, 2021

Can't you just write an application so that it doesn't cause such a problem !?

Rudi
Ultimate Superstar
Ultimate Superstar
July 29, 2021

That's exactly what we've been trying to do recently @Денис Голубев but it'll take time before our work is complete.

Thank you for your patience and feedback!

Roadie
September 8, 2021

Hi

 

I am a frustrated Deezer User.

 

Why is it that once a song has been played, it can't transition to the next unless I hit "Retry".

 

This is very annoying and I'll uninstall the app.

 

See attached screenshot. 

 

I have to manually load the next song 

 

 

Jaime.Deezer
Community Manager
Community Manager
September 9, 2021

hey @Barrack.M.Obaga I am sorry to hear that.
Please check the info above in this page and follow the troubleshooting steps. That should fix the problem.
Apologies for the inconvenience

Roadie
September 15, 2021

Frustrating error, i have cleared cache, data everything and it still goes on. About to move to another app after being with you for more than 3 years

Jaime.Deezer
Community Manager
Community Manager
September 19, 2021

Hi @Gregory Mazur have you done all the troubleshooting steps mentioned above, including the SD card one?
Thanks

Rising Star
October 20, 2021

I'm sad to say that Deezer breaks now and then. Reinstalling might work, but it's as hassle and I loose the offline/downloaded content which means more use on my data plan.

Especially annoying since you increased prices too. 

Jaime.Deezer
Community Manager
Community Manager
October 21, 2021

I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

Rising Star
October 27, 2021

I understand your frustration @A.LeC but the steps mentioned at the top of this page are the best wait to fix the problems you are experiencing with the app.
Apologies for the inconvenience

I'm sorry, but the solution isn't very long term. Not a great fix. Removed and reinstalled once again two days ago and now the problem is back. 

I think we should get some  discount while these problems exists.