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Hi @samotoka @מייק פרנקין please check the info above in this page and follow the steps in order to fix the problem.
Apologies for the inconvenience.

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks :) Feels like heaven!

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks Feels like heaven!

Doesn’t help. My original cache was at 5.9 GB anyway. Decreased it to 1 G, did nothing. I’ve also reinstalled the application several times to no avail.

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks Feels like heaven!

Doesn’t help. My original cache was at 5.9 GB anyway. Decreased it to 1 G, did nothing. I’ve also reinstalled the application several times to no avail.

Then it does not help all.

For me this eliminated the issue. Have you also tried to install their Beta app?

Hi! 

I am unable to access my Favourites when in offline mode even though THEY ARE DOWNLOADED. What do I do? Please don't suggest clearing everything if there is another option. My Android system was recently updated

This is what I see when I go to Favourites - either directly or through Downloaded > Favourites.

All my other playlists, my playlists and downloaded from other users are funcrioning normally in offline mode.

Hi there @Laura Banović @Ákos.Moldován 

So that we can look into this further, please give us:

• the OS version of your phone
• the Deezer app version

Also, @Ákos.Moldován could you please be a bit more specific? Is the same happening to @Laura Banović happening to you? If yes then it'll be easier for us to find the cause for this issue.

Hello Rudi,

I am using Android 11 with One UI 3.1 (Samsung).

Whenever I try to open my Favorites list, which is downloaded to my phone, i get the exact same message as Laura. Interestingly, just as in her case, other playlists that are downloaded to my phone, work in offline mode. The issue seems to be with the favorites list for some reason.

Hi, 

first picture is information about my Android OS, second info on Deezer. Thank you!