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jeremybonan
Hitmaker
September 12, 2021
Answered

iOS Beta: rembering audio quality settings

  • September 12, 2021
  • 25 replies
  • 391 views

Hello,

It would be nice if Deezer remembered the audio settings when changing profile within a Family account. 
It always switch back to standard even when High Quality was selected. The same goes when HiFi is enabled. 
best

    Best answer by

    Hey @jeremybonan 

    This is not only the case with the Beta, but also with the last official version 8.46.1.1.

    In any case, I can reproduce that with a profile within a trio subscription. The audio settings always go back to the default when I switch to a different profile.

    Unfortunately, I don't know whether that was the case before.

    Maybe @Jaime. can say something about that? :nerd:

    25 replies

    Anonymous
    Answer
    September 12, 2021

    Hey @jeremybonan 

    This is not only the case with the Beta, but also with the last official version 8.46.1.1.

    In any case, I can reproduce that with a profile within a trio subscription. The audio settings always go back to the default when I switch to a different profile.

    Unfortunately, I don't know whether that was the case before.

    Maybe @Jaime. can say something about that? :nerd:

      Guitar Hero
      andsim
      Guitar Hero
      October 23, 2021

      I have the same issue and it is quite annoying. Every day I switch profile with my home iPad and it keeps on forgetting the quality streaming audio settings and get back to standard. 
      please fix it. 🙂
       

        Anonymous
        October 23, 2021

        Hey @andsim 

        A case for the developers. Jaime has probably already forwarded it.

        But link to him again. → @Jaime. :slight_smile:

          Jaime.Deezer
          Community Manager
          Jaime.Deezer
          Community Manager
          October 24, 2021

          Thanks @andsim  @dee_dirk I have contacted our devs already to confirm if it’s normal behaviour or a bug.
          I’ll update you shortly :)

            Hitmaker
            jeremybonanAuthor
            Hitmaker
            October 24, 2021

            Thanks @Jaime. 

            BTW if one could correct the typo on the topic title. Sorry for that. 

            Roadie
            markusbaumann
            Roadie
            November 2, 2021

            Just stumbled upon this myself switching between two profiles. That HAS to be a bug, not a feature ;) Please fix it so every audio quality setting is saved/remembered on a „per profile“-basis.

            Thanks!

              Jaime.Deezer
              Community Manager
              Jaime.Deezer
              Community Manager
              November 4, 2021

              Hey, apologies for the delay.
              I don’t think this is what most of you were expecting to hear but Devs came back to me and mentioned that this the intended behaviour and ss soon as you change user, this setting changes back to default and is not remembered.
              Thanks :nerd:

              Hitmaker
              jeremybonanAuthor
              Hitmaker
              November 4, 2021

              Seriously @Jaime. …

              first thanks for answering. 
              but this is the worst dark pattern ever to make cheap operating expenses behind the back of paying users…

              Deezer is already a laggard on hifi audio compared to Apple and Amazon… I don’t want to be tricked by Deezer. I want to trust Deezer. 
              It does not make sense. Profiles are meant to have one’s settings remembered across the devices. 

                Roadie
                markusbaumann
                Roadie
                November 4, 2021

                Wow - dont know what to say, I am BAFFLED…It is expected behaviour to NOT remember Profile-specific settings?!

                Goodbye Deezer, just canceled my Family Hifi Account.

                 

                You should really consider investing into developer ressources. Otherwise I fear you will lose the streaming game…

                 

                cheers

                Guitar Hero
                andsim
                Guitar Hero
                November 4, 2021

                Hey, apologies for the delay.
                I don’t think this is what most of you were expecting to hear but Devs came back to me and mentioned that this the intended behaviour and ss soon as you change user, this setting changes back to default and is not remembered.
                Thanks :nerd:

                 

                This reply was not expected at all. I change back and forth everyday profiles due to my childern differnet settings and I have to keep on drilling into settings to change back the streaming to HiFi. 

                I cannot believe a Dev can think this is anyway useful for profiles.

                Please think it over.

                 

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