Shuffle and repeat issue in car

Hi @ppahv, thanks for the details and sorry that steps didn’t work. 

After doing some research, I have found another user, that owns same brand of car, with the same issue.

We want to investigate deeper, so our engineers  asked if you could try to get info about the media you connect to:

• model and brand of the media center
• version of the Bluetooth
• year of the car
• any other information relevant regarding the media center

Also a side question, you don’t have any other option to connect to your car media center? If you have, do you have the same issue?

Finally, if you connect to another Bluetooth device (earphones, speaker, … ) do you have the same problem?

Thank you for your reply.

Here are the answers to your questions:

- Mercedes C-Class C200 / Mercedes Infotainment (I couldn't find a specific name in the manual). According to my Bluetooth devices list on my phone, the media centre is recognised as MB Bluetooth. But it's clearly not MBUX since it's equipped with later models (2020 onwards);
- I don't know the Bluetooth version (it's not mentioned anywhere in the manual or in the media centre settings);
- 2017;
- This media centre doesn't support Carplay.

I can connect my phone to the media centre via USB. However, for some reason I don't know, the media centre can't play anything from my phone when it's connected via USB. REPEAT mode doesn't activate when I try to play a track while it's connected via USB (though no sound comes out of the loudspeakers even when volume is high).

I don't have this problem when playing from other Bluetooth speakers (JBL Go, Samsung soundbar) or headphones.

Hope this helps!

Hi  @ppahv thanks for the details shared.

I have just shared them with our developers. Now, it is 🤞🏽 that they can find a solution for this case.

As soon as I hear from them, I will let you know.