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Rising Star
May 20, 2023
Answered

Shuffle and repeat issue in car

  • May 20, 2023
  • 13 replies
  • 570 views

Just got Deezer a few days ago. I’ve been testing it out and it’s been great aside from a few quirks. One of which is when connected to my car via bluetooth, the app will automatically go on repeat and when I try to turn off repeat it glitches and puts on shuffle and repeat. Wondering if this is a known issue with a workaround because I couldn’t figure out how to get it to normal play mode consistently. Pressing the repeat icon should definitely not alter the shuffle mode state.

 

iPhone 13 mini running newest Deezer on iOS 15.7.1 via Bluetooth in a 2017 Jetta SE

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Best answer by Yula

Hey, sorry about that, could you try connecting your Deezer to your Car Entertainment System

or to the Waze app? 

https://support.deezer.com/hc/en-gb/articles/115003867945-Connect-To-Deezer-With-Your-Car-Entertainment-System

https://support.deezer.com/hc/en-gb/articles/360000609358-Deezer-On-Waze

13 replies

jirikovoego
Hitmaker
Hitmaker
May 20, 2023

The same with iPhone and Ford. This issue has been mentioned in community long time ago. But no one care.

awsteenohAuthor
Rising Star
May 20, 2023

Damn it. Thanks for letting me know.

 

Not liking what I am seeing in these Deezer forums. Reminds me of Spotify not fixing things for years, if ever

Yula
Deezer Staff
YulaAnswer
Deezer Staff
May 22, 2023
(She/her) add your pronouns to your signature!
awsteenohAuthor
Rising Star
May 30, 2023

Hi Yula, I specifically do not do either of those things on purpose. I like my devices to be independent not enmeshed and confusing. Would this be for trouble shooting or a suggestion for how to use the app in the car?

Rising Star
May 31, 2023

I’ve had this issue, as well. No one seems to fix anything. There are no release notes, no mentions of improvements or fixes. Deezer seems to be in a derelict state, in damage control mode: raising prices but nothing else.

Leonídia.Deezer
Community Manager
Community Manager
June 5, 2023

Hi @awsteenoh,

Sorry to hear you are having this experience. To connected Deezer app to the car via Bluetooth I suggest you connect Deezer app via  Mirror or CarPlay.

To setup the CarPlay, please follow this steps:

-Start your car, then make sure Siri is turned on.
-Connect your iPhone to your car:
-If your car supports CarPlay with a USB cable, plug in your iPhone using the car's USB port. The USB port may be labelled with a CarPlay icon or a smartphone icon. Make sure you use an Apple Lightning to USB cable. 
-If your car supports CarPlay both wirelessly and with a USB cable, plug in your iPhone to the car's USB port. You'll receive an alert on your iPhone that will offer to connect you wirelessly during your next drives.
-If your car only supports wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > Wi-Fi, and make sure Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on. Then go to Settings > General > CarPlay, and select your car. -Check the manual that came with your car for more information.
-Find out more about CarPlay and how to change the map view in CarPlay.

Let me know  if you need any further help.

Thanks

Guitar Hero
July 15, 2023

Same here. Owner of a Mercedes C-Class without Carplay or Android Auto support. Whenever I play music via Bluetooth, Deezer automatically puts the playlist in REPEAT mode. I always have to turn off REPEAT mode before I drive. Worst of all is when Google Maps or Apple Maps gives voice instructions: after each instruction, Deezer goes back to REPEAT mode...

The workaround for now is to disable voice instructions in Google Maps or Apple Maps (which I don't mind).

Please, Deezer team, fix this annoying bug.

GropplerZorn
Superuser
Superuser
July 15, 2023

hello there @ppahv @EpsilonSigma @awsteenoh 

i understand your frustration, not everyone has CarPlay and some must rely on a bluetooth connection. i have highlighted the issue with the current community manager.

Deezer Legend
Leonídia.Deezer
Community Manager
Community Manager
July 17, 2023

Hi @ppahv, thanks for message.
I already shared your information with our developers and as soon I have more information I will let you know.
Nevertheless, can you give me the following details:
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
Also have you done any troubleshooting?
 

Guitar Hero
July 17, 2023

Hello,

Thanks for your quick reply!

Here are the answers to your questions;

- iPhone 12 ;
- iOs 16.5.1 (c);
- Deezer 9.43.0.4.

I've tried troubleshooting the issue, but to no avail. Deezer automatically switches to REPEAT mode when I connect my iPhone via Bluetooth to my car (which doesn't support Carplay). 

REPEAT mode returns every time a navigation app gives voice instructions. This can be prevented by disabling voice guidance in the navigation app.

However, this doesn't solve the problem of Deezer going into REPEAT mode as soon as you connect your phone to the car via Bluetooth.