For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack. 
„Have you tried turning your PC off and on?“
No!! It‘s not about reinstalling the app (with all settings and downloads lost!), it‘s not about rebooting the iPhone, it‘s not about resetting bluetooth connections, it‘s not about accessories, or checking for updates!!
It is a bug in the Deezer app! A bug that has been reported more than one month ago! A bug that has been discussed in this community in depth by several affected (and paying) users! Literally affected by a sudden and repeated volume increase right in their sensitive ears!
Please! Get this bug fixed - at short notice.
Any one experienced these audio volume spikes without a coupled iwatch?
Any one experienced these audio volume spikes without a coupled iwatch?
Did you experienced this? The volume increasing without a watch or something else?
I’ve been having this issue too for months. It makes Deezer unusable for me sadly. I’m going to uninstall the watch app as suggested earlier and see if that makes a difference. Fingers crossed…
And did it help?
I’ve been having this issue too for months. It makes Deezer unusable for me sadly. I’m going to uninstall the watch app as suggested earlier and see if that makes a difference. Fingers crossed…
And did it help?
Yes! I can confirm that after uninstalling the Deezer app on my watch the problem is gone. I’ve been playing music for the last three days without issue. This tells me the issue is likely the Watch app erratically sending volume adjustment commands to the iPhone app. Hopefully Deezer can fix this. Until then, personally I’m fine running without the Watch app. You get the standard Music app instead when Deezer is playing.
Hello
From one of the latest posts of
Schnorbitz wrote: Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for track skipping.
Have you tried that?
Our developers are struggling to reproduce the same issue and without that, it is difficult to implement a solution.
They have asked to get this information from each user who is still affecting by the random volume increase issue (please provide information on all questions):
Hello
From one of the latest posts of
Schnorbitz wrote: Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for track skipping.
Have you tried that?
Our developers are struggling to reproduce the same issue and without that, it is difficult to implement a solution.
They have asked to get this information from each user who is still affecting by the random volume increase issue (please provide information on all questions):
After disabling the app on the Apple Watch, the problem hasn't recurred for weeks. 
Hello
From one of the latest posts of
Schnorbitz wrote: Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for track skipping.
Uninstalled Deezer app on my apple watch and didn’t see the volume issue any more.
But that’s not how it’s supposed to be. I used the watch app quite often for hearing music offline without having the iPhone with me, for skipping titles, for liking and disliking songs. So it would be quite a loss if we can’t use it any more. Please see my annotations to your questions below.
Have you tried that?
Our developers are struggling to reproduce the same issue and without that, it is difficult to implement a solution.
They have asked to get this information from each user who is still affecting by the random volume increase issue (please provide information on all questions):
Hope that helps you narrow the bug.
Hello
From one of the latest posts of
Schnorbitz wrote: Uninstalled the Deezer watch app and the issue seems to have gone! Thanks for the suggestion above. This is fine for me as I didn’t actively use the watch app anyway. The built in Apple music watch app works for track skipping.
Have you tried that?
Our developers are struggling to reproduce the same issue and without that, it is difficult to implement a solution.
They have asked to get this information from each user who is still affecting by the random volume increase issue (please provide information on all questions):
After I uninstalled the Deezer app on my Watch the volume problem was gone. Since then I’ve been playing music without issue. Please find below my answers to your questions
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