I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!
Answered
MS2004 error
Best answer by Leonídia.Deezer
Hi
The error MS2004 according to our developers seems to be linked to users travelling aboard and if affects mostly the track mix when you search content.
We have an open investigation going on for Android and iOS devices, so the best I can ask you all to do here, is if you can reach our Customer Support, report your cases, providing this vital information: Have you travel aboard recently, OS version and Deezer version, what action are you doing to get the error MS2004 (if you can record a video, that will be a great plus), did you try to reinstall the app and clean cache, have you rebooted your phone. With that in hands our developers can keep trying to mitigate this issue. Apologies for the experience that you are getting right now.
Show first post
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
+10Hello all,
Could you please tell the iOS version and app versions on your mobiles please?
I’ve also done all of the steps and the issue is still there!! What is this error code? And why is it coming up more frequently?
I’ve done all of the above and still constantly get this error warning I might get a hand full of songs I can play/save maybe 4/10 I click on I can actually play, it’s not the first time I’ve had it either it works for short time then comes back to doing this
+10Hello there
please follow the steps below and let me know how it goes.
- Quit and relaunch the app
- Try another mobile (4G or Wifi)
- Empty Smart Cache
- Restart the phone
- Clear the app data
- Delete the app and reinstall it
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.