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Guitar Hero
July 8, 2024
Answered

iOs random pause

  • July 8, 2024
  • 17 replies
  • 564 views

Hi,

Does anybody use Deezer on iOs and have some playback issues. Sometimes when my music is playing it randomly pauses without any input from me. I am not accidentally clicking the pause button on the home screen.

Best answer by archaic_email

Hi @PAPACITO @Alex Zinich @archaic_email @lukevdijk We do not have a clear solution yet.
rom what we have observed, the problem seems to be related to the interaction between the AirPods and the Apple Watch.It appears that for some reason, the AirPods connect to the watch at some point and then reconnect to the phone, causing the audio to pause.Please try to prevent the app from launching automatically on the watch.
This does not prevent the bug if the app is launched on both the phone and the watch simultaneously, but it significantly reduces the occurrences.
Here are the steps:
Open watch App> General> Auto-Launch> deactivate


 

 

As an alternative that’s been working for me since making the change is turning Automatic ear detection off for my airpods. Will also try this and see if that helps too.

17 replies

July 8, 2024

Hi,
quite often users solve issues like this by just DELETING and then REINSTALLING the Deezer app.
Try it and make sure you have the latest version. Let us know how it goes.

lukevdijkAuthor
Guitar Hero
July 8, 2024

Reinstalling does not resolve the issue. It seems the application wants to switch playback devices, or disconnects from my Airpods. This has never been an issue and other applications do not instigate similar behavior. It happens at seemingly random moments, but mostly in the first half or beginning of a song.

I guess it is not possible to add me to the source control, Deezer is not open-source or collaborative dev right?

awesomemac
Superuser
Superuser
July 8, 2024

This information is of no use to you 😉, but I use iOS with Deezer daily and do not experience this problem. So I am curious if others experience this as you do.

archaic_email
Hitmaker
Hitmaker
July 9, 2024

There are some times actually where this issue also affects me. The music that is playing just pauses with no input from my end. It’s hard to replicate because it occurs sporadically. 

One Hit Wonder
July 12, 2024

I have the same issue. Furthermore, sometimes it happens several times during one song, and in the next songs as well, but sometimes it can go well for several songs, until hits again. 
I also relate this to output device switching

Roadie
July 16, 2024

Came on to report this exact issue and found a thread already on it. It’s infuriating me to no end… doesn’t matter if the song is saved to the device or not too.

 

Usually happens on the first song as OP described and keeps happening then it just kicks on without issue. It’s like a cold lawn mower…

I am also using AirPods, wondering if this could be the problem.

Jaime.Deezer
Community Manager
Community Manager
July 22, 2024

Hi @PAPACITO @Alex Zinich @archaic_email @lukevdijk We do not have a clear solution yet.
rom what we have observed, the problem seems to be related to the interaction between the AirPods and the Apple Watch.It appears that for some reason, the AirPods connect to the watch at some point and then reconnect to the phone, causing the audio to pause.Please try to prevent the app from launching automatically on the watch.
This does not prevent the bug if the app is launched on both the phone and the watch simultaneously, but it significantly reduces the occurrences.
Here are the steps:
Open watch App> General> Auto-Launch> deactivate


 

 

archaic_email
Hitmaker
Hitmaker
July 22, 2024

Hi @PAPACITO @Alex Zinich @archaic_email @lukevdijk We do not have a clear solution yet.
rom what we have observed, the problem seems to be related to the interaction between the AirPods and the Apple Watch.It appears that for some reason, the AirPods connect to the watch at some point and then reconnect to the phone, causing the audio to pause.Please try to prevent the app from launching automatically on the watch.
This does not prevent the bug if the app is launched on both the phone and the watch simultaneously, but it significantly reduces the occurrences.
Here are the steps:
Open watch App> General> Auto-Launch> deactivate


 

 

As an alternative that’s been working for me since making the change is turning Automatic ear detection off for my airpods. Will also try this and see if that helps too.

Hitmaker
July 27, 2024

Have the same issue, discribed at another theme about crushes at apple watches. All crashes been after this pausing. But i'm not trying new 10.17.0 version yet

lukevdijkAuthor
Guitar Hero
July 28, 2024

Based on @Jaime.Deezer ’s suggestion to adjust settings on my watch and @Zaznetkherson talking about watch crashes, I have decided to remove the Deezer watch application. First impressions indicate this solves the pauze issue.

To me this suggests the Deezer watch app tries to hijack the audio connection when starting up, or maybe the 1 device connection limit is being triggered by the watch app starting up.