Answered

Family subscription issue

  • 28 November 2022
  • 7 replies
  • 77 views

Hello there

I have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. 

Thanks

 

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Best answer by dee_dirk 3 December 2022, 09:25

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7 replies

Userlevel 7
Badge +10

Hello @thdumaure

it seems like there is an issue with the subscription, 

could you please contact Costumer Care with details of your account? 

https://support.deezer.com/hc/en-gb/requests/new

My Deezer Account stopped in December for a reason I don’t understand. Did you increase price or anything ? 

I subscribed again  to a Family Account. 

my subscription does not propagate to nether my own iPhone nor my family members. On my iPhone deezer still shows ´premium’.  I spent my whole day trying to fix the issue. I am really tired,  I will switch to another provider. 

Thierry. 

 

Userlevel 5
Badge +6

Thank you for your help @dee_dirk ! 

On that case you need to contact our support @DLC, they can help you. =)

Take care.

@DLC 

You have different country codes. This can only be changed by support:
→ https://support.deezer.com/hc/requests/new

So I subscribed to deezer Family,  shared with my wife and this keeps coming up on her device . Nor can she can't sign in without a subscription.  Is there a work around to this ?

OH oops. My daughter was using my profile. All sorted now. Thanks

Hey @Grant Ellmers 

Do all family members have their own login data or do you also use profiles (admin login data)?