Hello there
I have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past.
Thanks
Best answer by Anonymous
View original
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
Userlevel 7
+10
Hello
it seems like there is an issue with the subscription,
could you please contact Costumer Care with details of your account?
My Deezer Account stopped in December for a reason I don’t understand. Did you increase price or anything ?
I subscribed again to a Family Account.
my subscription does not propagate to nether my own iPhone nor my family members. On my iPhone deezer still shows ´premium’. I spent my whole day trying to fix the issue. I am really tired, I will switch to another provider.
Thierry.
Userlevel 5
+6
Thank you for your help
On that case you need to contact our support
Take care.
A
You have different country codes. This can only be changed by support:
→ https://support.deezer.com/hc/requests/new
So I subscribed to deezer Family, shared with my wife and this keeps coming up on her device . Nor can she can't sign in without a subscription. Is there a work around to this ?
OH oops. My daughter was using my profile. All sorted now. Thanks
A
Hey
Do all family members have their own login data or do you also use profiles (admin login data)?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.