error MS1002

Yes, it all started with using a VPN. But after disabling the VPN, restarting the router, restarting the phone, clearing the cache, logging in again, and resetting the password, it still doesn't work.

So then a support ticket would likely be the way to go.

and for the future:

Indeed, it happened when I went on vacation from Belgium to France. And in France, I was connecting to my NAS at my Belgium home,  using VPN, listing to Deezer.

So no Deezer subscription for me. I will stick with the other music streamers. Too bad.

Cheers,

Best wishes!

So, having changed my password, what should I do more? Can you share which terms of service I may have breached ?

In a similar thread, some subscribers shared that they thought their use of a VPN had triggered this issue. If you are troubleshooting, that may be a place to start. If not, you can open a support ticket and go from there. Best of luck.

Yes, it all started with using a VPN. But after disabling the VPN, restarting the router, restarting the phone, clearing the cache, logging in again, and resetting the password, it still doesn't work.

So then a support ticket would likely be the way to go.

and for the future:

 

Well, they should review and copy the terms and conditions of other platforms to allow you to move your account to other countries. What do people who travel constantly for work do? Are they banned from Deezer because they're fraudulent?

A few days ago I signed up for Deezer, went on a trip and got error MS1022, bye Deezer.
It's regrettable what they're doing with the platform; traveling is now committing fraud.

thanks for giving deezer a try!