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One Hit Wonder
October 7, 2024
Answered

Deezer crashes on Apple Watch 10

  • October 7, 2024
  • 21 replies
  • 309 views

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

Best answer by Zaznetkherson

@Leonídia.Deezer same trouble described at another open topic, and its been no fixing yet 

 

21 replies

Hitmaker
October 24, 2024

AT SE last verison only current 10.6.1

 

Hitmaker
November 7, 2024

@Jaime.Deezer Any information about fixing crushes at watches (or Autopause without watches)

Leonídia.Deezer
Community Manager
Community Manager
November 7, 2024

Hello @Zaznetkherson! Sorry to hear you’re having trouble with Deezer on your Apple Watch Series 10.

App crashes can be super frustrating. As @Jaime.Deezer mentioned before, here are the steps the developers suggest for now:

  1. Reinstall the Deezer App – Try uninstalling and then reinstalling the Deezer app on your Apple Watch.

  2. Restart the Device – Restart your watch by pressing and holding both the Digital Crown and the side button until you see the Apple logo, then open Deezer again to see if the issue is resolved.

  3. Update watchOS – Make sure you’re on the latest version, watchOS 11.0.1, as it may include fixes that could help with stability.

These steps have helped some users, so hopefully, they work for you too!

Please let us know if these steps help or if you find another solution.

Hitmaker
November 7, 2024

@Leonídia.Deezer i have trouble with Apple Watch SE, not 10 series. This problem i have about year. Last ios update for my watch is 10.5

Hitmaker
November 7, 2024

@Leonídia.Deezer same trouble described at another open topic, and its been no fixing yet 

 

Leonídia.Deezer
Community Manager
Community Manager
December 14, 2024

Hello ​@Zaznetkherson I was reviewing this topic and I noticed that the incident opened by our developers was closed a couple of days ago.

With the recent updates from Apple and our updates in the Deezer app, we couldn’t reproduce any more the issue.

Do you still have issues? If yes, please give us as many details as you can:

  • Version of OS Apple Watch and mobile phone
  • Deezer version installed
  • What devices are connected to the phone - Earphones, Watch, … (give us the model for each device)
  • Step by step how we can reproduce the same issue you have
Hitmaker
December 17, 2024

@Leonídia.Deezer thanks, last 3 weeks not using apple watches, at this week i think have some time for testing and write hear if have the issue)

At iphone using Soundcore headphones now and problem is gone away) 

Hitmaker
December 17, 2024

@Jaime.Deezer ​@Leonídia.Deezer today testing from watches. Have issue with random stop music again, but today can find a start of issue.

It's moment when Airpods temporary disconected from watches and conected again

 

Hitmaker
December 17, 2024

Here indication of situation when same issue at iphone

 

Hitmaker
December 17, 2024

App want authomatic start at watches, when playing from iphone and watches connected paralel with headphones