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One Hit Wonder
October 7, 2024
Answered

Deezer crashes on Apple Watch 10

  • October 7, 2024
  • 21 replies
  • 309 views

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

Best answer by Zaznetkherson

@Leonídia.Deezer same trouble described at another open topic, and its been no fixing yet 

 

21 replies

October 8, 2024

Exactly the same issue unfortunately. Hope Deezer will fix that quick 

Jaime.Deezer
Community Manager
Community Manager
October 12, 2024

Hi @Tessa Merino Osoro @Apow35 are you still experiencing problems with Deezer on your Apple watch?
Thanks

One Hit Wonder
October 15, 2024

@Jaime.Deezer yes I still have the same problem unfortunately. 

October 15, 2024

Still have too

Hitmaker
October 17, 2024

At old watch SE have sometimes same issue

Jaime.Deezer
Community Manager
Community Manager
October 18, 2024

We have tested on our side with Apple watch 10 and it works fine without crashing.
Could you please try the following troubleshooting and let me know if if works?:

  • reinstall the Deezer app
  • Restart your Apple watch by pressing and holding both the Digital Crown and side button until the Apple logo appears and try again

Thanks

Roadie
October 18, 2024

I have exactly the same problem and have tried uninstalling the application on my phone and on my Apple watch as well as restarting my Apple watch but the problem persists. As soon as I press ‘playlist’ or ‘download’ the app crashes.

Hitmaker
October 19, 2024

At SE crush sometimes when open playlist sometimes when playing, but most popular situation - music autopause

Roadie
October 23, 2024

Same. Apple Watch 10 and crashes in exactly the same way others have described. (England)

Jaime.Deezer
Community Manager
Community Manager
October 24, 2024

Hi all. There is an update on Apple watch OS (watchOS 11.0.1 ) that could help to fix the problem.
Could you please update your watchOS and then try again?
Thanks for your help