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Deezer Connect broken again


Userlevel 1

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

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Best answer by Leonídia.Deezer 20 October 2023, 19:48

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15 replies

Userlevel 7
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Hi @Planetbopp, sorry to hear that you are having this kind of experience.
Unfortunately, this is a known issue and we are still investigating the situation.
In the meantime, could you please reinstalling the app.

Hi just to add to the topic. 
 

Deezer connect won’t work in none of my iOS devices but on my android is everything smooth. 
 

From my iPhone to my iPad no connection. From my iPhone or my iPad to any android devices, no connection too.

 

And between my android to android devices everything works.

 

Running the last app version and the last iOS version, stable release. 

 

Any info about that ?

 

Tks. 

Userlevel 7
Badge +5

Hello @Fcc indeed that is what is really happening. Between Android devices and even with PC all works fine. Only when you use iOS devices is that we have an issue ongoing.

Sorry for that inconvenience. We are looking to solve this issue asap. Thanks for sharing.

@Leonídia.Deezer thank you for your reply.

I'll wait for the fix, since I'm new to Deezer and like it more than other streamings. For me the Flow and all the new recommendations and new musics that are played are excellent.

 

EDIT.: I don't see here the option “Deezer connect” on my windows app.

Userlevel 7
Badge +5

Hi @Fcc I missed your last message.

Fingers cross that we will have this fix in the coming months.

Regarding your last observation, you will only find Deezer Connect on the mobile applications - Check HERE for more details.

Userlevel 1

Hi @Leonídia.Deezer , thank you for keeping us up to date on this issue. Please do keep up the effort to restore this feature. It is an extremely important function of Deezer and will increasingly be critical for people seeking good sound quality on a low and medium budget. I’m talking about the customers who don’t want to buy Hi-Fi streamers for several K. These users need to be able to control their Hi-Fi systems with good quality speakers and amps which are connected to a pc as a sound source  from their phones or tablets, exactly the same way that stereo users control their streamers through their phone or tablet using roon and tidal. It was very hard to explain to your technician exactly what the problem was because he didn’t know what an amplifier and a set of hi-fi stereo speakers are - clearly the wrong person for this job, as most app techies are completely out of their depth when it comes to sound quality - they expect all users to be using Bluetooth speakers or some crap. The thing is, why would I have a Hi-Fi Deezer subscription if I’m connecting to a crappy Amazon speaker via Bluetooth???

anyway, please keep at it. Deezer connect was working well until this year, so let’s hope you figure out the problem this year. I have just over one month left on my annual Deezer subscription. If this is t fixed by then I will switch to tidal. 

Userlevel 1

It looks like there has been a little bit of work ongoing at your end @Leonídia.Deezer 

I can see that it is now possible to connect to a desktop device from a mobile device using Deezer Connect. However, instead of playing the track that has been selected on the mobile device, the desktop just starts to play whatever was last played on the desktop. If you try to control the track you get this error screen. 

 

For myself, I am able to connect to the desktop app and start/stop playback but cannot change song/playlist and next/previous buttons either, same when trying the browser version

Userlevel 7
Badge +5

Thanks for the feedback @h4xxx .

Indeed there has been some work in Deezer Connect @Planetbopp , but we still know that some issues are occurring.

Right now this is how we can use Deezer Connect:

Because of some inaccuracies in the incidents that we had open with our developers, we need to start over again.

Means that after the recent updates, we know need to identify what is still not working, and report new incidents to them.

So if you still get any issue with Deezer Connect, please reply on this thread and with a video of the issue, share:

  • Device and OS of the device who is controlling
  • Device and OS of the device been controlled

That why we can be all much more efficient targeting the actual issues of the feature Deezer Connect.

Thanks in advance to all of you.

Userlevel 7
Badge +5

Thanks for the feedback @h4xxx .

Indeed there has been some work in Deezer Connect @Planetbopp , but we still know that some issues are occurring.

Right now this is how we can use Deezer Connect:

Because of some inaccuracies in the incidents that we had open with our developers, we need to start over again.

Means that after the recent updates, we know need to identify what is still not working, and report new incidents to them.

So if you still get any issue with Deezer Connect, please reply on this thread and with a video of the issue, share:

  • Device and OS of the device who is controlling
  • Device and OS of the device been controlled

That why we can be all much more efficient targeting the actual issues of the feature Deezer Connect.

Thanks in advance to all of you.

 

Hi, me again here, sharing a possible troubleshooting when some issue arise with Deezer Connect:

The feature works better if both devices used are connected to a good network connection.

Devices should be automatically disconnected from each other when encountering most issues, if not:

  • Try to manually disconnect (pressing the stop button)

  • Kill the receiver (force kill)

  • Kill the sender (force kill for apps, refresh page for web)

👉🏼 Starting the playback on the sender before trying to connect to the receiver make the connexion more likely to succeed. Especially for big queue lists.

👉🏼 Enabling / disabling synchronised queue list feature might help (settings > devices).

Please share feedback with us, if these steps improved the experience.

Userlevel 1

Hi,

This website only allows photos to be uploaded. You can watch the video here: Connect issues
 

I’ve done some more testing. The sender can only play/pause the receiving device. Pressing play on the sender simply starts the receiver playing whatever song is in its queue. If you try to select a new song on the sender, the connection crashes.

i tried toggling sync and force quitting and opening the sender app first. The connection is still limited to playing and pausing. The selection of tracks is not possible.  
 

 

Userlevel 7
Badge +7

Thanks @Planetbopp I have tested on my side and same happened, but at some points at was able to select songs anyway after taping play and pause a few times.
As @Leonídia.Deezer our team is working in a permanent solution for these issues and offer a user experience without any problems.
Apologies for all the inconvenience and thanks for your patience.

Userlevel 1

Thanks @Planetbopp I have tested on my side and same happened, but at some points at was able to select songs anyway after taping play and pause a few times.
As @Leonídia.Deezer our team is working in a permanent solution for these issues and offer a user experience without any problems.
Apologies for all the inconvenience and thanks for your patience.

For me the app on the sending device crashes whenever you try to select a song. I can no longer tap play and pause or restart playback. Everything stops when you select a specific song or album or playlist etc. So the only function that Deezer Connect allows is is to start and stop whichever track the receiving device happens to be showing.

Userlevel 7
Badge +5

Hi @Planetbopp, sorry to hear that you are having this kind of issue.

I forwarded the message to our developers, but they promptly informed me that they were already aware of it.

We are aware of some bugs in the connection, and we hope that in 2024, some of these bugs will be prioritized.

Any suggestions you have for improving this or other functionalities are very much welcome.

Userlevel 1

Thanks Leonida, I wish I had more technical suggestions, but all I can really say, seeing as the fixes are now scheduled for sometime in 2024, is that it is now almost a whole year since I have been able to control my sound system and listen to music in a half comfortable manner (without having to stop and start and restart and mess around with the app between each song). It’s a really poor experience.