Deezer Favourite Tracks Limit of 2000 too small - please increase it!

Hi there @Rob Igo 

You need to register in order to see that FT article. But thank you for the feedback, we'll pass it on.

Still, on the subject, our latest update from the devs says that we won't be increasing the limit, because this will subject the app to too many errors. But, we're definitely looking to perhaps change the current structure of how you can 'collect' music. We're looking to make it efficient too. So all feedback is important!  

Honestly, if you need to rebuild Deezer from the ground up, then do that. This is a critical requirement. It’s not even a feature request. It’s a bug. This is the highest voted idea, and you’re losing loyal customers. You should be talking to your CEO, not your developers.

I’m on a HiFi account, just transferred my collection from another streaming service, and just got hit with this ridiculous limit of 2000 favorite tracks. FFS, Deezer: you advertise as a premium streaming service with FLAC sound quality -- and then trip over such stupid and artificially imposed limit? And your top users beg you to fix it for more than two years now? It should be embarrassing for you to have such limit at this point. Please increase it ASAP!

Maybe you can increase this artificial limit to 5-10-20-50K just for HiFi accounts, or for Deezer Labs beta testers? Not all your users may ask for it, but a small number of premium users might be willing to pay for it.

I was truly amased when I reached 2000 tracks limit. All my musical experience is based on adding tracks to favs and then processing them to playlists, exploring albums, artists and genres, taking a track as a thread from a ball.

Dear deezer team, despite all your bugs, I stayed faithfull for more than 2 years now, but now I’m picking a service to migrate to. 
This limit is killing my listening experience!

Leon I'm totally with you and Alex above. I use favourites as part of my processing routine and is the only way to avoid needless repetition and searching to see if I've already added a track to a list somewhere.

Making a second favourites lists doesn't fix much for me as previously suggested on here. I don't use flow because I like stuff from lots of genres and flow mixes genres together that don't work well together. Favourites for me is a referencing tool and helps Deezer know what I like I guess.

I'm pretty stuck since favourites maxed out some time ago and seriously considering going through the pain of moving somewhere else. If I do that I won't ever be coming back I'm afraid. I love Deezer and want to stay faithful so please please fix this ridiculous situation.

This is how I use Deezer app these days, after hitting the 2000 likes limit.

When I happen to like a song, I reflexively tap the heart button -- because this is something you trained me to do, Deezer. Then I get an equivalent of a mild electric shock to the collar: a message appears saying to the tune of "Your list is full" or "Can't add new like", etc. Then I go to the "Favorite Tracks" section and ponder a while: what songs I like less than the one I've just heard, so that I can delete it add a new one. I know it's stupid, but I can't help myself.

As you can see, it completely ruins the whole experience. Also, this line under "Flow" sections reads like a sad joke now: "An infinite mix of favorites and new tracks".

However, I still love the sound quality, and a beta tester, since awkward crossfading is better than deafening silence between songs.

The hack work-around to this problem are better examples of how crazy this problem is than the problem itself

Transferring is pretty easy these days with tools like Soundiiz

https://soundiiz.com/

Unfortunately it seems people will need to “talk with their feet” to get this fixed. But with tools like this, no one is gone forever. Only, will they ever bother to look back?

The problem is, no one listens to the major concerns of their customers. Here’s my experience:

• Tidal - best sound quality, but gaping holes in their catalogue. Their support and customer service seem responsive at first but it’s a black hole and no wonder given the way they mash unrelated tickets together. Album requests never get actioned. No forum. Pays the highest royalties to artists (double what Deezer pays). However, Jay-Z’s influence constantly shines through, with endless features of pop-hop artists (the endless Kanye promo was what eventually drove me away, and I’ve never looked back once I released how much greener the grass is elsewhere)
• Spotify - The equivalent of this thread is their unresponsiveness to users asking for lossless. Their CEO has openly said its not on their roadmap despite past testing. Very good community and social service otherwise. If they had lossless they’d be the best. Although I think they pay less to artists than Deezer from memory (not that Deezer pays them well). 
• Apple Music - No lossless. Alright if you have an iDevice. But it’s a walled garden as always. No Cast support. Lower bitrate (supposedly 256 but Apple won’t say). I don’t recall needing support but imagine it’s fairly closed. Who knows whether they’ll consider lossless. It also minimal social features, and far fewer users that share content.
• Google Play Music - No lossless. It’s been a while since I used it. It was a decent service with one major differentiator - ability to upload 50,000 of your own music files (listening Deezer? - 50,000 on top of your existing library). But last I used it no social features. Kind of barebones service.

I cant think of any other experience that’s relevant.

No clear winner unfortunately. If you use lossless then Deezer is the best (that we have in Australia anyway - Amazon Music HD has t released here yet, and I don’t like Amazon as a company - unethical).

People love your service Deezer - if not for this limit. I trust it is a technical limit if your architecture and not easy to fix, but you need to give it focus and stop making excuses. You’ve had 2 years. 

I still don’t understand why playlists are limited to 2000 tracks. This is ridiculous. Most of the users of Deezer may have a lot of favorite music and they want to listen to more - isn’t it a goal of the service - to suggest more music? 

I like to use Deezer. I’ve tried Apple Music, Google Play, Yandex.Music, and now I use Deezer for a fair amount of time. And now I have this limit - this makes me disappointed in service.

I really love you have implemented Hi-Fi for Android and PC, I use it now and don’t want get back to lossy quality. I really appreciate that. But I can’t comfortably manage my collection. You have no tools to manage it!

Hi there @JustMK @teqteq 

Will continue to ask our developers for this to be considered. Thank you for your honest feedback and for your support, of course.

@teqteq side note: the labels are the ones who pay the artists, always. And it's surprisingly shocking how low that can be after the fortune labels receive. Have you heard of our UCPS initiative?

Yeah UCPS is a great initiative.

I don’t know the details of how artists get paid, but somehow Deezer results in lower payments to artists than some others:

Napster – $0.0167

Tidal – $0.0110

Apple Music – $0.0064

Google Play – $0.0059

Deezer – $0.0056

Spotify – $0.0038

Pandora – $0.0011

https://www.forbes.com/sites/hughmcintyre/2017/07/27/what-do-the-major-streaming-services-pay-per-stream/#3c20167f448c

By the way, I’d be asking your senior executive about this fix rather than your developers. Print out this entire thread and present it to them :-)

I haven’t changed my thoughts since I joined Deezer regarding library size. Heart icon should be a “+” to add to the library and be considered by flow to suggest you new songs.
With music you like it or don’t like it. Maybe you have doubts ; then, if that's your case,  you can create a playlist called “to review”. So saying favorites what really means is the music you like.

It happens  when you listen too many times a song, it’ll bored you, but who knows….maybe in a few years  when you see it in your library you’ll think: eh! that song! it was a hit in 19xx or 20xx! let’s listen. And you spend some days with it.

Is true that most people haven’t reached 2k limit, but is also true that each day someone else has.

Nowadays, until they increase (again) that limit, I work with alphabetical playlists and flow doesn’t consider them, but at least i know if a song is already there by the message it shows.

I do not know if this has been suggested already, but I strongly think that the 2000 track limit for favorite songs should be higher. As someone that is passionate about music, seeing the notification stating that I cannot add any more songs to my favorites playlist was a major let down.

Thank you 

I certainly will, @teqteq. We should be discussing a different way of doing this.

@walker thanks again for adding an interesting point of view to the discussion 

Is that correct?

It was mentioned earlier that Flow does consider songs in playlists as well as Favorites.

Hello @Rudi,

I figured I’d throw my own $0.02 here, I’m currently enjoying my annual subscription with you guys after migrating from paid Spotify account I used for years. Sound quality is noticeably better here, catalog is bigger, integrations with third party services are a bit lacking (especially compared to how Spotify integrates into MIcrosoft’s products like Xbox or Windows etc.), but the only thing that is seriously making me even consider switching back is that ridiculously low favorites limit.

It’s almost 2020 and you’re trying to tell me that your developers can’t figure out how to assign more than 2000 database entries per PAYING customer is quite frankly ridiculous. Maybe you should look into hiring competent developers. Or maybe instead of reaching out to the “no-can-do-team” you should reach out to upper management and see how quickly they’d find a way to do it - with new dev team if need be.

If the real issue is with your Flow recommendation engine, why not give your customers an option for unlimited favorites at the cost of disabling Flow while your dev team works on a solution? I’m certain this would be a decent first step in the right direction and many of your users would take it as a temporary solution instead of leaving the platform for good.

Another alternative would be to have separate limits for paying and free customers. This would limit the risk of your systems getting overloaded by users who aren’t as...profitable...so to say.

Anyway, you guys have to do something about current favorite content limits. We’ve been complaining about it for two years now and you can probably see how many people simply left the platform for good over those issues. We will not “get over it” or forget, you can’t just wait us out. This is something your users want and I believe it’s in your entire company’s best interest to actually address those demands sooner than later.

I think it would be nice to see this addressed by someone from management at this point as many of us have waited for two years or more for a resolution.

Thanks for your time,

~beer

Hi there @bobeer86 @teqteq @Maclean_kun 

Thank you for your constructive feedback. We'll be discussing a different way to tackle this problem in the new year, we've been informed by our product managers 

I wish I could move from Spotify to Deezer because I love flow feature, but 2k limit is a blocker for me

We'll be thinking of you next year, @duxet. Our developers are paying close attention to this topic and will gather to discuss a way forward 

I’ve unsubscribed from Deezer a year ago because of this, but constantly looking to this topic hoping that the issue has finally been fixed, so I could come back.

This is getting ridiculous after a year of waiting for me and more than 2 for other people.

Guys, 2000 is not enough. Either you should increase the limit or rework the like mechanics so this would not work as a playlist 

We'll be considering the "rework" part you mentioned, at the beginning of 2020 @Eyvind. Thank you for your support 

Just popping in to say that I'm on a three-month trial, and hope to continue my subscription if this gets resolved!

Hope for updates in the new year.