Deezer Family and HiFi subscription

Hi @Rudi 

I’ve just signed up for Deezer Hi-Fi now we’ve established that it does in fact work via Airplay (up to CD quality). I am struggling to use it as if my wife or daughter decides to use it, of course one of us is booted off. I don’t want to opt for Family and have the lower music quality as most of the time only one is in use. I don’t really see that your ‘content and offer is [that] different from other platforms’ - people have been requesting this for years, and it’s just a fundamental pricing plan. Personally I think Hi-Fi should just be the standard now, but that’s another story. No disrespect, but PLEASE can we just get on with it already? The devs have had quite long enough, and the demand is clearly there! :)

What would be even better would be something like Spotify’s couple plan, again with optional Hi-Fi support. Two profiles, three tops, would be fine for most people. 

I also think an option to have the main profile as Hi-Fi and however many others at Premium+ quality would be great. But crucially, give us the ability to choose what we want and leave what we don’t. Why does everything have to be in pre-selected packages that can’t be combined or changed? It should all be modular, so you could buy extra standard profiles for, say, 50p a month and Hi-Fi profiles for £2 a month (or whatever) so you build your perfect package. That would be a great way to make Deezer stand out from the crowd. 

Cheers

Rob

Hey Rob @Viewtiful Bob 

Thank you very much for your honest and interesting feedback.

Rest assured, we agree with you on several points. We even dropped the price of our HiFi subscription this year, to make it more accessible to all.

I'm unable to give you too much info at the moment because this doesn't depend on the devs but artists, labels and even legal teams. BUT the good news is that, as we agree with you, our teams are working on different models, including an add-on possibility. It'll take a bit more time, but I can guarantee we're not sleeping on the subject. Subscribe to this topic so that you're kept a par with our progress 

Hi Max
I have had premium Hi-fi for some months now and absolutely adore it as I'm a bit of an audiophile and have some really good quality sound systems in my car and at home. 
My partner loves to share at work but because of the single user premium subscription she keeps getting cut off. 
So I decided to upgrade to Family Hi Fi only to find out a week later that Hi-fi is not available with the family subscription :), which I think is ridiculous. 
So I have now asked them to cancel my family subscription and I've reluctantly gone back to Hi-fi only. 
Note to Deezer bring on Family Hi-fi ASAP please?!

Dominic

Oh and having read the above comments am I now entitled to the reduced Hi Fi subscription cost please ?

Dominic

Hey @Dommo 

Thanks for the feedback.

We're working on this idea - it's more complicated than it seems. But we're fully aware is a super popular request we've got here, so it's high on top of our list 

About the reduced cost, please have a chat with our support team here and check if there's something they can do for you 

Reduced Deezer hifi price is 25 per cent off.

https://www.deezer.com/fi/offers/?referer=sonos

It can be found on Google within seconds using “Best deezer hifi deals” query.

You only need to pay it for a year, which makes it annual, but worth the savings.

May I ask how you can listen music on iPhone and Android same time? Premium account, just as Hifi account for one, is meant to be used for personal use only without sharing.

is it that hard to have a HIFI family plan? I have been asking this for several years now, the dificult part was to have HIFI but have it now, so why not give us this, Tidal has this, come on, I know you can do it.

Thank you for the comments!

It is a bit hard, yes @Rodrigo Romo but you're worth it. Hang in there while our teams find a solution. Yes, the idea has been open for a while but it wasn't long ago our teams started working towards this 

I have a Hifi account.  I’d like to sign my family up for Deezer but they do not need Hifi, just premium.  Currently, there is no way to do this.  Therefore, I’m going to sign them up for another service.  Seems like an opportunity lost by Deezer. 

We get you @Soundchasr, it is indeed an opportunity but it's a project that takes a lot of efforts from different teams and we're currently exploring the possibilities - so please subscribe to the topic and maybe you can give us a chance once we get this part of our service improved