Deezer Family and HiFi subscription

You're not the only one at all @Keith Miller thank you for your support, please vote above 

Hello! I'm just a beginner with Deezer and my Hi-Fi subscription. It seems very strange for me that I can't share my subscription with another user in order we both have the ability to listen Flac music thru my subscription. 

Hi-Fi is the only thing that make me choose Deezer vs Spotify, but I want to use it with my family. 

Are there any plans to implement this feature and how soon? It becomes more and more annoying. 

Thanks, 

Artem. 

Hello @art-gruzdev, as you can see in this conversation where i’ve moved your message, it’s something many users are asking for. Our teams are currently working on new offers, and we’ve of course let them know about your expectations regarding this. We’ll let you know on this topic once we have more information.

Have a nice week

Hope to get it soon...

Mr. Deezer,

I have been a Premium and Hi Fi subscription member of Deezer since 2014!

It is simply unacceptable that I cannot add another user to my subscription at same Hi Fi level (not Premium or lower or whatever you have pitched in the past).  

Outrageously unfair and poor business practice to try to stick long time subscribers as well as everyone else on this long string with having to pay for a separate Deezer Hi Fi subscription just to add another user…...why can’t I just do this by converting or modifying my subscription to a Family Hi Fi with one additional user/family member/significant other/friend? 

You are have consistently billed me $240 a year for this single license subscription over the last 6 years

Is this about the music and keeping loyal subscribers or just squeezing every possible penny out of all of Deezer’s active loyal subscribers by charging full freight ($240 per year) while steadfastly and unreasonably dragging your heels and/or flat out refusing to grant them what by any objective measure would be an eminently fair/reasonable accommodation,, to wit, allowing them to immediately go on to their account page(s) and click a button to convert/modify their current single user (restricted) HI-Fi subscriptions to a multi- user/family Hi-Fi subscription plan charged at a discounted rate based on the number of add on users they designate…...which I guess under the Family plan currently is 1-6 additional users????

While the current Hi Fi marketing ploy handing out Hi Fi initial subscriptions for $180 per year no doubt is bringing in new subscribers ( an “initial” hook that in fine print no doubt expires after first year and it bounced up to full freight $240 per year thereafter)…...what your website and advertising pitch do not disclose as clearly as it should be from a legal perspective (I am a plaintiff’s lawyer in San Francisco) is precisely what is at issue in this very long and years old thread authored by scores of fellow loyal/active Hi Fi subscribers (indeed your core top tier customers/patrons), to with, that unless they cut a deal with Deezer up front such that their HI-Fi subscription plan allows them to grant independent access 1-6 additional users they will end up in the same boat as the rest of us here after the fact and you will have even more disgruntled customers/patrons.

Please do the right thing, especially now in this COVID world we are all struggling to be by in and immediately get your IT folks working to set up the procedure for all active/current Hi-Fi subscribers to modify/upgrade their plans to multi-user/Family plans at a reasonable discounted price per add on user depending on how many they want to add (up to 6 additional users a la current Family subscription plan if that makes it easier and gets this done in the very near future).

You run a top notch streaming service…….time to start rewarding your loyal active top tier subscribers as set forth above…….and ASAP.

Your anticipated prompt and courteous compliance with this objectively modest and exceedingly reasonable requested and long over due accommodation is greatly appreciated.

“soon” → 2 years later, still nothing :(

Hi, just wanted to see what the status is on this.  I have some family coming over from Google Music now that it’s shutting down and would love for the ability to have HiFi and the family plan at the same time.

I think labels and distributors won’t disagree if they already agreed with Tidal, Qobuz and next ones.

Our content and offer is very different from other platforms @walker 

At the moment we're considering some interesting options but there's more work to be done before we can give you more details