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it takes a long time to play a track


Hi

New Deezer user here but I tried all the streaming platform and I'm trying to stick with Deezer because of the quality of the sound.

I use Deezer with an iMac and an iphone

So the desktop app is ok there is no problem with the track loading but with the mobile app it takes so long to play just a track,it stream like with 500kb/s,i tried everything to solve the problem, delete cache delete app and re-installe it.

I don't want to talk how bad is the connectivity between the the mobile and desktop app, we all know it.

 

So whatโ€™s the problem for the slow streaming?I tried all other platforms and the problem does not exist.

 

Thanks

2 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5420 replies
  • February 25, 2024

 

Hi @micr0g !

Maybe Deezer on your iPhone is slow because is storage is full ( the cache in the app is full ) so 

you need delete the cache .

 

More details you can see in link below 

 

Problems With Playing Music On Mobile

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile


  • Author
  • Runaway Baby
  • 1 reply
  • February 25, 2024

As I wrote it in my post I did it already please donโ€™t say the same thing on every post about the exact problem.

Thanks


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