Skip to main content
Answered

Your computer seems to be offline. We'll keep trying to reconnect. 07_2026

  • July 2, 2026
  • 4 replies
  • 44 views
C
Hitmaker
Forum|alt.badge.img+3

 I get this message regularly. (I see threads here dated five years ago, so I thought I start a new one.)

 

“Your computer seems to be offline. We'll keep trying to reconnect.”

Deezer still works fine, curiously. I’m on a VPN, a very common practice for security 

How do I fix this?

Best answer by radieux

If your VPN has its own DNS content filter for ads/tracking, turn this off. On ProtonVPN, for instance, NetShield must be off or set to Malware-only, regardless of whether you’ve excluded the Deezer app from the connection using split tunneling.

Alternately, if you are able to whitelist domains in your DNS filter, exclude the following:

rec.deezer.com
*.braze.com

    4 replies

    CharlyMX
    Superuser
    • CharlyMX
    • July 2, 2026

    Hi.

    It's very common for apps to experience a loss of continuity when using a VPN to connect with a new IP address. The best solution is NOT to use a VPN with streaming apps like Deezer.

    However, you could try configuring your VPN to not change its IP address too frequently. That might work.

     

    Cheers, and keep the music flowing!

    I 💜 Deezer
      CharlyMX
      Superuser
      • CharlyMX
      • July 2, 2026

      Another reason why you might lose your connection is because the same VPNs you use for security are the same ones used by hackers, and many IPs are banned for having been used to launch attacks.

       

       

      I 💜 Deezer
        R
        Hitmaker
        • radieux
        • Hitmaker
        • Answer
        • July 5, 2026

        If your VPN has its own DNS content filter for ads/tracking, turn this off. On ProtonVPN, for instance, NetShield must be off or set to Malware-only, regardless of whether you’ve excluded the Deezer app from the connection using split tunneling.

        Alternately, if you are able to whitelist domains in your DNS filter, exclude the following:

        rec.deezer.com
        *.braze.com

          C
          Rising Star
          Forum|alt.badge.img
          • carm001
          • Rising Star
          • July 28, 2026

          Your computer seems to be offline is caused by sdk.iad-01.braze.com not being reachable. Deezer is using this endpoint to gauge network connectivity, which is poor UX design. As a software developer, I know network offline vs Deezer unreachable vs third party tracker blocked for privacy are three distinct scenarios. Using a marketing SDK as a heartbeat ignores user privacy controls and creates false errors.

          The message should accurately reflect what is happening. Period. Not "your computer is offline" when that is factually false.

          WHAT SHOULD BE DONE

          1. Decouple connectivity checks from Braze
          Ping actual streaming infrastructure like cdn.deezer.com and api.deezer.com instead of *.braze.com.

          2. Add error categorization
          Display specific errors:
          - Cannot reach streaming server
          - Analytics unavailable
          - Authentication failed

          3. Graceful degradation
          If Braze fails, continue normally with local event buffering if applicable.

          4. Remove the misleading message
          Never tell users "you are offline" when they are clearly not.

          Music plays fine, which confirms this is cosmetic. Yet users face a confusing warning. This is unacceptable UX design.

          Deezer could implement proper connectivity checks internally. My team does not rely on third party SDKs unless strictly necessary for core functionality. Third party tracking should never determine whether an app reports online status.

          The computer being offline is not a Deezer issue. If connectivity fails, display "unable to connect to Deezer services." sdk.iad-01.braze.com dependency should not determine app status.

            TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement