Your computer seems to be offline. We'll keep trying to connect.

I picked up Deezer only about 6 months ago, after deciding to move away from Spotify, and I’m shocked that this has been an issue for 5 years. For me it doesn’t affect playback (thank god), but once I’ve had the app open long enough it’s pretty much guaranteed to pop up and never go away. I always use the desktop app, and it happens there, but I also tried the browser version just now and it was still there (even after zapping it with Ublock as some comments suggested). I suspect this might be why my computer “forgets” I’m playing music and, when I use the pause/play button (Macbook Air), it decides to open iTunes instead of Deezer, forcing me to quit iTunes and manually go back to Deezer and hit play there, which is tedious and annoying.

It’s ridiculous that this is still unfixed, and it’s even more ridiculous that it seems to be related to third party trackers. We are already paying for the app. Don’t try to squeeze more money out of your customer base by violating their privacy with some random crap that makes the app irritating at best and unusable at worst. Please do something about this before the timestamp on my comment ends up saying “5y” too. (The sooner the better!)

This is really annoying and has been for years. This, in combination with CarPlay-performance being really poor lately makes my want to reconsider my membership.

Come on guys, 5 years and no fix? It is so very distracting while trying to work to have a bright white banner popping up every couple of minutes telling me Deezer isn’t online, while Deezer is happily playing music (because it is online). I switched from Spotify last month because I like what Deezer is doing with AI, but this is enough of a distraction to ditch the service, so please fix it. I’m on Windows 11 Pro, with Deezer app 7.1.190 but the same message appears regardless if using web or using the app.

Trying out Deezer and my first impression is marred by this annoying banner, which I find out is a 5-year old problem. Guess I’ll pass.

hey chat how the fuck is this still real in 2026? Came to check out this service because of all the slop on the other app but this popup is about just as annoying

Maybe they don't have any developers? You know, it's a small company...)

Time to add to this.. If your developers are not capable of removing this irritating “feature” that blocks parts of the screen they don’t do their job right. And it is risky that they are not able to integrate error handling in the way it should be. Adding another “communication” channel and not managing it. Third party GIGO.

And no, I will make no exception here. On e/OS/ Deezer is every week number one by far on the “board of shame”  regarding thousands (!!) of tracker request done that add to traffic load and system drainage. 

I use a Browser with extensive blocking instead of the app because I didn’t ask for that garbage and there is no opt-in or -out. You do this *INTENTIONALLY* - this is my professional developer verdict -  and that is the real reason you do not change it. Admit it and be honest.

If you want to know about the usage *ASK* us or give an opt-in which I will support once-in-a-while because I otherwise like Deezer. But not this.

Just a tipp: for all uBlock-Users: block the following elements in the browser that are dedicated for this white annoying overlay:

www.deezer.com##.css-5rir9q.chakra-heading
www.deezer.com##.css-fjxhx1.chakra-stack
www.deezer.com##.css-1rcaejr
 

Problem (kind of) solved. Until these extra Chakra UI elements are changed by “ze developers”.

For anyone experiencing this issue with ProtonVPN, NetShield must be turned off or set to Malware-only to prevent blocking of rec.deezer.com and *.braze.com, even if you use split tunneling to exclude the Deezer app from the VPN connection. Whitelisting the two domains resolves the issue with other DNS providers (like NextDNS). This really isn’t an application issue.

let me cross post what i posted in another thread here:
 

Deezer is using this endpoint to gauge network connectivity, which is poor UX design. As a software developer, I know network offline vs Deezer unreachable vs third party tracker blocked for privacy are three distinct scenarios. Using a marketing SDK as a heartbeat ignores user privacy controls and creates false errors.

The message should accurately reflect what is happening. Period. Not "your computer is offline" when that is factually false.

WHAT SHOULD BE DONE

1. Decouple connectivity checks from Braze
Ping actual streaming infrastructure like cdn.deezer.com and api.deezer.com instead of *.braze.com.

2. Add error categorization
Display specific errors:
- Cannot reach streaming server
- Analytics unavailable
- Authentication failed

3. Graceful degradation
If Braze fails, continue normally with local event buffering. Queue events and upload when restored.

4. Remove the misleading message
Never tell users "you are offline" when they are clearly not.

Music plays fine, which confirms this is cosmetic. Yet users face a confusing warning. This is unacceptable UX design.

Deezer could implement proper connectivity checks internally. My team does not rely on third party SDKs unless strictly necessary for core functionality. Third party tracking should never determine whether an app reports online status.

The computer being offline is not a Deezer issue. If connectivity fails, display "unable to connect to Deezer services." sdk.iad-01.braze.com dependency should not determine app status.