Guitar Hero

Answered

why quality of my deezer app reduces to standard

8 replies
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Hi All,
I noticed that Deezer app reduces quality od my music to standard quite frequently.
I was changing it to the highest level multiple Times already but after some time it is again standard.

How to change it so I dont have to go to settings all the time?

Thank you
Rafal

Johnathan.DeezerAnswer

Ultimate Superstar

Hello @RafalK!

Based on the information you provided, could you please perform these troubleshooting steps:

Open the Deezer app ➡ Gearwheel in the top right corner ➡ Storage & Cache ➡ Clear All
On the same page, under Smart Cache, slide the button towards the middle of the line.
Stream a few songs and navigate in the app

⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

If the issue continues,

Delete the Deezer app
Restart your iOS device
Download and install the Deezer app from AppStore
Stream a few songs and navigate in the app

If after you still have the issue, please wait for the next app version and should be fine.

Have a great day! 😊

JohnathanF

Bezi since 2017

Which platform ?

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !

RafalKAuthor

Guitar Hero

Hi Asulin,
Im using mobile Deezer app on IOs.

Thank you

Regards

Rafal

Bezi since 2017

Hi Asulin,
Im using mobile Deezer app on IOs.

Thank you

Regards

Rafal

I think it’s a bug . You are not the first that mention this .

Are you on the latest version ? Beta or release ?

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !

RafalKAuthor

Guitar Hero

I'm using standard version 9.26.0.3

Is it something that can be highlighted to Deezer? I'm not sure how to do that....

Johnathan.DeezerAnswer

Ultimate Superstar

Hello @RafalK!

Based on the information you provided, could you please perform these troubleshooting steps:

Open the Deezer app ➡ Gearwheel in the top right corner ➡ Storage & Cache ➡ Clear All
On the same page, under Smart Cache, slide the button towards the middle of the line.
Stream a few songs and navigate in the app

⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

If the issue continues,

Delete the Deezer app
Restart your iOS device
Download and install the Deezer app from AppStore
Stream a few songs and navigate in the app

If after you still have the issue, please wait for the next app version and should be fine.

Have a great day! 😊

JohnathanF

RafalKAuthor

Guitar Hero

Thanks Johnathan,
I will folkowy your guidelines and see if that helped...

Guitar Hero

If you have a Family account don’t bother with the troubleshooting. It’s a feature, not a bug. Dark pattern.

https://en.deezercommunity.com/ios-beta-31/ios-beta-rembering-audio-quality-settings-70922

Guitar Hero

This is made worse now that they’ve jacked up the price and promising “hi fi” quality. Useless if it reverts to standard constantly.