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One Hit Wonder
Vasilije Micunovic
One Hit Wonder
July 23, 2022
Answered

Why Deezer goes on pause mode?

  • July 23, 2022
  • 3 replies
  • 70 views

Hello,

I wanted to ask why deezer goes to pause mode when I for example open instagram. Earlier I could listen music and use every other app. Deezer would run in background. Now this option is not possible. 
 

With respect. 
 

Vasilije

    Best answer by Jaime.Deezer

    Hey @Vasilije Micunovic please Try the steps mentioned below.

    After each step, try playing the music again. If it’s still not working, go to the next step.

    1. Quit and relaunch the app
    2. Try another mobile (4G or Wifi)
    3. Empty Smart Cache
    4. Restart the phone
    5. Clear the app data
    6. Delete the app and reinstall it

    Let us know if that works :)

    3 replies

    Anonymous
    July 23, 2022

    Hey @Vasilije Micunovic 

    Please try closing the deezer app completely. After that, the app should actually continue to run normally, even if you switch to Instagram.
    iOS or Android?

    One Hit Wonder
    Vasilije MicunovicAuthor
    One Hit Wonder
    July 23, 2022

    Hello,

    I am using iOS.

    I tried everything, to close it and then to run it again but whatever I open deezer stop working and it is on pause mode. This started after last update. 

    Best regards.   

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    July 26, 2022

    Hey @Vasilije Micunovic please Try the steps mentioned below.

    After each step, try playing the music again. If it’s still not working, go to the next step.

    1. Quit and relaunch the app
    2. Try another mobile (4G or Wifi)
    3. Empty Smart Cache
    4. Restart the phone
    5. Clear the app data
    6. Delete the app and reinstall it

    Let us know if that works :)

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